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Saga: Home Insurance reviews

Name: Home Insurance
Rating: 4.81 (2634 reviews)

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4.63

Based on 2,634 reviews, last reviewed 5th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

GREAT DISCOUNT. I CONTACTED SAGA WHEN MY RENEWAL WAS DUE AND THEY GAVE ME £30 OFF THEIR RENEWAL PRICE Reviewed on: 6th October 2024

Latest lowest rating:

1

Woefully poor emergency claims experience We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about b... Read more Reviewed on: 5th March 2025

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About this product

Are you looking for a new home insurance policy? Check out the reviews on Smart Money People to gain insight into your potential new provider. Our Saga home insurance reviews are left by genuine existing customers to help you make an informed decision when taking out your policy.

Saga offers a variety of insurance products, with a range of home insurance policies to choose from. You can purchase individual contents and buildings insurance policies, or combine the two. There is also the option for a three year fixed-price policy. Saga offers additional levels of cover designed with those aged over 50 in mind.

Before taking out a new home insurance policy, understand what you require from the cover. Will you combine contents and building insurance, or instead purchase them separately? Decide what’s best for your circumstances, then find a suitable provider that can meet your needs. Check out our Saga home insurance reviews to see how policyholders rate the service they have received.

Have you had a home insurance policy with Saga? Share your honest experience with others on Smart Money People. Why did you choose to insure with Saga, and would you renew your policy? Did you combine your home insurance policies and did you manage to secure a suitable level of cover for your needs? Were you satisfied with the price of your premium? Did you opt for Saga’s over 50s cover, and if so, how have you found it? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, write a Saga home insurance review today. Together, we can help people like you make better decisions.

Saga Home Insurance reviews (2634)

Review of the Saga, Home Insurance:

Cover laid out easy to read

Good cover easily laid out,full cover shown Reviewed on: 11th October 2023

Mis-sold policy

We took out a policy on the 26th November 2021 online and this was followed up by a Saga sales agent about 20mins later to go through everything to make sure everything was correct. During this call we requested additional options including boiler and heating cover as their Home emergency Cover. I clearly remember the call and was advised it was an extra £39.99 which we agreed to. Needless to say took out the policy on this basis. Today went to put in a claim for boiler which started leaking and they said it wasn't covered, looked through the schedule and can clearly see Home Emergency is covered however not the heating and boiler or annual boiler service as requested. After requesting a copy of the telephone call with the sales agent they tried to say that seeing as it was setup online it wasnt added which is when I mentioned one of their sales agents called up pretty much straight after setting it up which is when this was added. In short don't use this company and if you do ensure that you record the telephone call as it is very clear that they will do anything to get out of you making a claim. Needless to say a subject access request has gone in for access to that telephone call. Reviewed on: 6th January 2022

Still waiting - 2 months later

I started a claim for a leak on 04/10/21. To date several people have been to our house to cost up the job but no work undertaken and the leak still exists. Pushed from pillar to post when you try and contact the people involved. Thoroughly unimpressed. Reviewed on: 9th December 2021

quick enough taking your money but when you put a claim in they will do anything not to pay you out.

The worst company I've ever had to deal with. they take six days to answer your questions then they will do their utmost to get out of paying out for a claim. Reviewed on: 4th December 2021

A company that does not settle a claim

My parents in their 80’s were burgled in July. All relevant police reports a receipts we produced for evidence. Every piece of documentation from photographic evidence, police reports, original receipts and full disclosure reports were submitted. The company is still stalling to make any reparations and settlement. Customer service has been appalling with us constantly chasing our claim. This company is more than happy to take your payment, but God forbid you place a claim through your household insurance the obstacles place before you to impede payment are unimaginable. We have now been waiting over 5 months for any action to be taken. For an incident that had taken place in July there is a strong possibility this will still be unresolved before the end of 2021 ! An appalling company to make a claim from. Avoid should you need to make a claim. Reviewed on: 23rd November 2021

Extremely poor and unsatisfactory claims process, which they "outsource" to other insurers and then do nothing to help to resolve

Absolutely rubbish at resolving a simple water pipe leak. And all those people who say the process of insuring with Saga is simple - why yes it is! But wait until you have a claim that gets messed up by their insurance partners.and they absolve responsibility..... 5th September to 17th November seems an awful long time to fix one internal water pipe leak! And given now that the inaction has destroyed most of the fitted bedrooms furniture (valued at £39k), the whole hall, one shower room, the family bathroom, the kitchen and utility room (another £29k) and we have been moved out since the end of September and are looking at at least another 6 months!!! I would not wish that on anyone, let alone two pensioners with chronic health conditions the impacts of which have been reported to all insurers involved from day 1! As of 22nd December 11am, still no satisfactory resolutions. Reviewed on: 22nd November 2021

Simply the best.

The only company to tailor your policy to your specific requirements and budget, offer class leading service and offer a 3 year price promise. Reviewed on: 10th October 2021

most efficient with regards to renewals.

There is always someone to talk to if there is a problem. Reviewed on: 9th October 2021

Totally reliable for long term

I spend more than 60 days traveling around the UK or the world, very important as very few companies cover and gives you peace of mind. The price is acceptable against others and will no doubt Renee when due. Reviewed on: 8th October 2021

Older and bolder

Far cheaper than other companies and easy to understand online Reviewed on: 8th October 2021

First class service

Always try to be helpful and considerate at all times. Reviewed on: 7th October 2021

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