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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.83 (1057 reviews)

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4.86

Based on 1,057 reviews, last reviewed 4th Oct 2025

82100% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Fell ill whilst in Switzerland After not feeling well whilst in Switzerland, Saga Travel Insurance, after checking the claim was legitimate, paid out my claim without hesitation. Reviewed on: 4th October 2025

Latest lowest rating:

1

Very unsatisfactory Customer Service so far We have been trying to sort out our claim for two months only being able to use emails which are never replied to and no telephone call to sort out ma... Read more Reviewed on: 18th August 2025

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Travel insurance reviews (1057)

Great call centre people

Speaking to the call centre staff was easy and very reassuring. They were understanding and empathic to all our enquiries. Reviewed on: 4th September 2021

Top class travel insurance

Yearly travel insurance cover our medical conditions and works-out cheaper than a single trip cost cover both UK and Europe Reviewed on: 3rd September 2021

Saga are excellent to deal with

I have received excellent service from Saga Reviewed on: 3rd September 2021

Everything is covered

We have always had our travel insurance with SAGA and would consider changing Reviewed on: 23rd August 2021

Taken care of

We have been under Saga’s wing for a number of years now. We feel we have the product that suits us. We have not gone far recently but know our future rebooked trips are covered. Reviewed on: 17th August 2021

Peace of mind when travelling

After Being admitted to hospital 2 weeks before travelling I was still unfit to fly and travel in Vietnam . Saga reimbursed my costs . I recovered and was able to holiday a few months later . As a result of their speedy reply my partner changed his insurance to saga and so did 3 of my friends who were very impressed . Thank you . Reviewed on: 8th September 2020

Great service

Have used Saga for our travel insurance twice now. Excellent service both times Reviewed on: 7th September 2020

Trustworthy insurance

Have not had to claim but people have been helpful on the phone when I have rung up. I received some of my premium back when my cruise was cancelled but sadly not all! Reviewed on: 26th August 2020

Saga looks after its customers

Saga were very quick to reassure customers at the start of the pandemic lockdown regarding travel insurance with regular emails. Then they introduced lots of innovative things to do do whilst stuck indoors. All very much appreciated - thank you! Reviewed on: 26th August 2020

Recommended by friends

Thankfully never had to claim but heard good reports from people who have and know from experience that Saga holiday reps are most helpful and efficient when problems do arise Reviewed on: 26th August 2020

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