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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.83 (1057 reviews)

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4.86

Based on 1,057 reviews, last reviewed 4th Oct 2025

82100% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Fell ill whilst in Switzerland After not feeling well whilst in Switzerland, Saga Travel Insurance, after checking the claim was legitimate, paid out my claim without hesitation. Reviewed on: 4th October 2025

Latest lowest rating:

1

Very unsatisfactory Customer Service so far We have been trying to sort out our claim for two months only being able to use emails which are never replied to and no telephone call to sort out ma... Read more Reviewed on: 18th August 2025

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Travel insurance reviews (1057)

The best

Very friendly and knowledgeable staff Reviewed on: 4th August 2020

Will actually cover you if things go wrong

Read all the small print before choosing a Travel Insurance provider, they are a bit more expensive, but they pay out when it really matters Reviewed on: 9th July 2019

SAGA, overcharging for phone quotes by more than double

My grandma (who is 84, but well) rang up SAGA as her yearly travel insurance was due to run out, as she was only due to take one trip this year, she requested a price for a 2 week holiday. She thought it was expensive but thought it was just due to her age, so paid the £300. She then spoke to me, I thought that this was rather extortionate and checked on online price comparison sites, where I could get the same insurance, from SAGA, for around £120. She rang them back (within 2 hours of taking the policy out) and they refused to do anything. Their only defence was that "the policy sold over the phone had £12 million cover rather than the £10 million available online. I have also complained to them and received a very bog standard reply admitting that the £2 million was the only difference in the products From a company specialising in the elderly, this seems very unfair behaviour. She was not renewing an existing policy, and was not given the option of a cheaper policy on the phone (who would pay nearly £200 extra for that extra £2 million cover on top of the £10 million available?!). This seems like a very shady practice on their part, especially given a large proportion of their customers likely do not use the internet for insurance quotes. Reviewed on: 4th March 2019

Service Extraordinaire

Lost my wallet on Tenerife - cash, cards etc. Returned home, chatted to a very nice chap on the phone. Three days later all my losses were refunded into my bank. No papers to fill in, no waiting, no messing about. As I said in my heading, Service Extraordinare"." Reviewed on: 1st August 2017

Help when needed

My sister died and I had to cancel my holiday. I phoned saga and they sent me a claim form for the doctor to fill in. The doctor couldn't really help, so they phoned him. They then suggested that I contacted the hospital. I did this, and after a month the hospital replied. The saga contact did most of the work for me, by telling me what to do. (Insurance claims can be a bit of a minefield). Reviewed on: 26th August 2016

Fortunately I didn't have to use this insurance. However I was given a good discount on the quote that I was given and it was a really good deal.

I was happy with the origional quote that I was given and went on to compare this with other companies, however I decided to stay with Saga and when I actually made the booking there was a substantial saving which was very pleasing. Reviewed on: 5th June 2016

Great value for money- simple to arrange and good levels of cover

My wife and I went on holiday earlier this year with our two grown up children and we wanted a family travel insurance policy to cover us as a group. We used Saga and found the whole process very simple and quick. Underwriting is on line. Having seen a doctor within the past 12 months about something quite minor, I found other providers wanted to increase my premium by an amount I felt was unreasonable. However, with Saga, the underwriting was completed on line and the whole process was simple. Whilst there was a slight increase in premium it was significantly lower than other providers had quoted. The lower cost did ont come at the expense of cover. The policy provided good levels of cover for various situations and reasonable exclusions. The whole process was quick and simple from start to finish and I'll be using Saga to cover my next holiday. Reviewed on: 5th November 2015

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