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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.76 (574 reviews)

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4.80

Based on 574 reviews, last reviewed 24th Aug 2025

37800% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

4

Problem free Problem free process low cost and simple process compared to other companies Reviewed on: 24th August 2025

Latest lowest rating:

1

Very unsatisfactory Customer Service so far We have been trying to sort out our claim for two months only being able to use emails which are never replied to and no telephone call to sort out ma... Read more Reviewed on: 18th August 2025

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Travel insurance reviews (574)

Excellent customer service on a claim and a renewal...

I’ve had two recent experiences one to claim a refund on a cancellation which was dealt with excellently ,efficiently and without fuss and 2nd to renew my policy after having recovered from the illness (which was complicated ) in order to assess the type of policy again , smooth sailing. , Excellent customer service, especially from Darren, who finalised my policy . Well done saga, you have a customer for life. Reviewed on: 18th January 2024

Excellent service from Saga Travel Insurance

My husband recently had a heart attack while we were on holiday in Spain. He is a very fit active man who had received no prior signs or warning of this attack but just a slight flutter feeling in his chest which he dismissed as wind or a strain. However,I wasn’t happy & suggested we attend the local hospital emergency department to get checked out where unfortunately much to our surprise following some tests my husband was admitted to the Intensive Care Unit HCB hospital where he received outstanding medical care. We were both in total shock as he required further intensive detailed & complex medical investigations & insertion of cardiac stents. As we had an Annual Saga travel insurance I contacted them to advise of our situation & the medical treatment my husband was going to require . A lady called Laura answered my call (I was quite emotional relaying what had happened to my husband)she responded to me in a very empathetic , caring & calm manner reassuring me that she would help to provide support once I had answered some relevant questions & following a medical report from my husbands Doctor General Practitioner which I understood as standard procedure. Throughout my dealings with Laura she communicated throughout & was very informative, supportive & caring asking how my husband was doing & also how I was coping reassuring me that Saga insurance would ensure we would be looked after & even assist us with our journey home if required. Saga paid for all my husbands hospital stay & medical treatments. Another lady called Lisa also contacted me following my husband’s discharge from hospital asking how we both were & if we required assistance to travel back to our home in the Channels Islands. The service provided by our Saga Annual Travel was outstanding & following our experience I cannot recommend them highly enough. We were in a strange setting away from our home without any support & the service, support & care we received from the Saga team was gold standard & we wish to say a very big thank you to both ladies that helped us to negotiate our way through a very stressful, emotional situation. Thank you & best wishes Elizabeth & Michael S. Reviewed on: 10th January 2024

Waste of time for elderly peoples insurance

I chose saga travel insurance with it being for older people that they would know how to look after people especially with the prices they charge. We went away after booking with them but unfortunately my husband lost his hearing aid, when we contacted them we were informed we were not covered for this which amazed me as most people that go with this company do so as they are meant to be for older people Reviewed on: 26th December 2023

pay out is absolutely minimal

Saga travel states it does not replace new for old. BEWARE it doesn't even get close! I claimed for a ca £400.00 ipad plus £37.00 case both of which were 4 years old. I received ca £150.00 in settlement ca £220.00 for the ipad+cover less the £70.00 excess. I simply cannot afford to replace my ipdad as result. Reviewed on: 2nd December 2023

A total shambolic and dysfunctional company

A total shambolic and dysfunctional company. Do not use them for travel insurance. They have managed to leave my elderly parents stuck in Majorca for 4 weeks now after my Dad was cleared to come home from hospital. And the previous claim for a cancelled holiday due to my Dads illness took them 4 months to process and pay out. Reviewed on: 10th November 2023

Do not use their holiday insurance.

Had faith until taken ill and needed to make claims. Then it showed policy is worthless. They use on Astrenska,who use Collinson Insurance to handle claims. They don't answer the phone but text you to go on line. Finally got paper copies, sent back 9 May. Suddenly email on 23 may for more information. They received it 25 May. Since then nothing. No replies to my emails, or letters. No updates. Suggest you look at reviews on COLLINSON Insurance company. Saga say they are short of staff When needed, found to be wanting. Take heed. Saga still pushing these policies. And a line in their quote, says how easy it is for you to process a claim. BE WARNED . Reviewed on: 14th June 2023

Fully covered

This is the only policy, I feel, that makes it clear what is covered in a way that can be understood. Worth the money for peace of mind. Reviewed on: 4th June 2023

Trusted Cover

Very easy to apply and know you are covered fully when abroad, Reviewed on: 1st June 2023

Misleading product selling

Saga proudly claim that their all Saga Travel Insurance policies cover cruises as standard. This is grossly misleading as the policy does not cover one of the most regualr issues affecting cruises, missed ports. Missed port cover is standard in most cruise policies, yet Saga claim that it is the responsibility of the provider. What Saga really provide is normal travel insurance that can be used whilst on a cruise, not specifically tailored cruise insurance. My fault for not checking every eventuality, I was beguiled by the marketing! Reviewed on: 19th April 2023

Don't be fooled

Saga travel regularly receives five star reviews from people who are astonished at how easy it to arrange, that is, how easy it is to hand their money over to Saga. When it comes to making a claim, however, invariably, one finds that the cover, the basis on which one took out the insurance in the first place, is an illusion. I took out travel insurance based on a summary of coverage which included 'Replacement flights up to £1,500' I received a 12 page policy document AFTER I had paid the premium, a fact in itself which must eventually lead to a challenge in the courts, in which there was nothing that could have led me to doubt that I was covered for replacement flights up to £1,500. However, when my BA flights were cancelled, with replacement flights offered so far in the future, relative to the length my holiday, that accepting them would have entailed an unacceptable loss, I purchased replacement flights for an amount far exceeding the value of the BA flights. I believed at the time that at least some of this loss would be reimbursed by Saga. On making a claim, however, I was referred to page 20 of the fine print (my policy document was 12 pages) informing me that no such cover was in place and that I was entitled to a few pounds for every 12 hours of lost holiday, plus refreshments and phone calls. Inveigling people to sign a contract and pay the consideration on the basis of a summary of cover, only to later adduce details not evident before the contract was signed, details which contain all the criteria and caveats that negate that summary of cover is, in effect, obtaining money by deception. Saga insurance is so easy to arrange precisely because the risk to them of actually paying out is so small. Reviewed on: 6th August 2022

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