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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.83 (1074 reviews)

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4.86

Based on 1,074 reviews, last reviewed 14th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

truly outstanding service Called the help line on holiday, they suggested I should go to the Emergency room, and made all the arrangements so when I got there there were no for... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

Impossible to get help A phone number is provided to call when you are ill and need prior approval to get medical help. It is answered when you call it but there is nobody t... Read more Reviewed on: 13th October 2025

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Travel insurance reviews (1074)

Review of the Saga, Travel insurance:

SAGA, overcharging for phone quotes by more than double

My grandma (who is 84, but well) rang up SAGA as her yearly travel insurance was due to run out, as she was only due to take one trip this year, she requested a price for a 2 week holiday. She thought it was expensive but thought it was just due to her age, so paid the £300. She then spoke to me, I thought that this was rather extortionate and checked on online price comparison sites, where I could get the same insurance, from SAGA, for around £120. She rang them back (within 2 hours of taking the policy out) and they refused to do anything. Their only defence was that "the policy sold over the phone had £12 million cover rather than the £10 million available online. I have also complained to them and received a very bog standard reply admitting that the £2 million was the only difference in the products From a company specialising in the elderly, this seems very unfair behaviour. She was not renewing an existing policy, and was not given the option of a cheaper policy on the phone (who would pay nearly £200 extra for that extra £2 million cover on top of the £10 million available?!). This seems like a very shady practice on their part, especially given a large proportion of their customers likely do not use the internet for insurance quotes. Reviewed on: 4th March 2019

Travel Insurance

Quick and easy purchase of travel insurance at a reasonable price. Reviewed on: 27th September 2025

There when needed

Needed hospital tests while in Tenerife. The process with Saga was straight forward Reviewed on: 27th September 2025

Helpful and knowledgeable there was no rush it was g...

Helpful and knowledgeable there was no rush it was great to be able to understand the person i was talking to would recommend to anyone Reviewed on: 27th September 2025

Always answer the phone promptly!

Always answer the phone promptly Reviewed on: 27th September 2025

Very helpful staff at very stage of the process

Very helpful staff at very stage of the process Reviewed on: 27th September 2025

Their annual travel policy is exceptional covering a...

Their annual travel policy is exceptional covering all our requirements at a reasonable cost. Reviewed on: 27th September 2025

Excellent customer service.

This was the first time I had to claim on travel insurance. I was unable to claim myself, but my daughter has power of attorney.Saga processed my claim though my daughter without any problems. Straight forward. Reviewed on: 27th September 2025

Improved over the years, much better now.

Improved over the years, much better now. Reviewed on: 27th September 2025

Happy with my insurance at a reasonable price.

Happy with my insurance at a reasonable price. Reviewed on: 27th September 2025

excellent staff when asking for a quote

excellent staff when asking for a quote Reviewed on: 27th September 2025

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