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Santander: 123 current account (discontinued) reviews

Name: 123 current account (discontinued)
Rating: 4.10 (1277 reviews)

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4.10

Based on 1,277 reviews, last reviewed 1st Jul 2026

56% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

54%

27%

Latest highest rating:

5

Everything Brilliant Interest on my account, cash back on utilities, only £500 a month needs to go in the account. There’s always somebody available on line, in branch or ... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

Complaint procedure Terrible experience trying to get them to resolve a complaint about a failure of theit system. They have restricted my bank access as a result and th... Read more Reviewed on: 1st July 2026

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 current account (discontinued) now

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Santander 123 current account (discontinued) reviews (1277)

Amazing

Great experience, good cashback and interest rates. Staff friendly and helpful in branch Reviewed on: 25th January 2018

It was good until...

I've been with 123 Santander account for a few years. Initially it was great - the interest on my savings beat the savings account out there. However, now they have raised the fee of the account, it's not as much as a saving. Also, when someone tried to use my bank details, they blocked my account (which I guess was good) but didn't bother telling me (which was not great when I needed money!), I ended up recieving £100 in compensation as a result. Now that I've bought a house, and don't have much savings, I don't get as much interest and not reaping the rewards. I'm thinking of changing bank accounts. Reviewed on: 24th January 2018

Good

Really good never had any problems Reviewed on: 20th January 2018

Blocked Account!

I have my account blocked because I changed my address and I give them my new one, they didn't bother to ask me my previous address and they put a sticky note on my account. To correct that I had to go to the bank with my ID and card or bank statement. I had to wait for ages as usual when they call other branch or something like that, and they put me answer some security question about some money coming into my account, I explained to them that is my wage that is coming every 4 weeks, and they no, it is coming at irregular times and they need a proof of wage. I come with it and they put me on hold, to wait for their phone call, don't know why. They said they will call me that day or the day after. Those days passed and I am still waiting. Thank you very much, Santander! Reviewed on: 20th January 2018

trustworthy bank

Trustworthy, helpful, easy and uncomplicated bank Reviewed on: 20th January 2018

Good interest rates on the 123 current account

Whilst the interest rate has reduced on the 123 current account compared to when it first started, and monthly fees are higher, I feel it is still a great account compared to others when considering the interest rate on savings up to £20k. I liked how Santander were transparent about all changes, staff are helpful in the branches, and the internet banking is quick and easy to use. Reviewed on: 20th January 2018

Earn a pound or two

We were recommended this product and have been happy with it overall. We have earned around £600 since opening (around 4 years ago) Reviewed on: 15th January 2018

Interest rate as good as it gets for a current account

Always had great customer service, now the 123 account offers the best product on the market for a current account that 'gives back' Reviewed on: 14th January 2018

Great account for interest

Fantastic account for accumulating interest on your monthly standing orders and direct debits. Reviewed on: 14th January 2018

It WAS great, now I have to reveiw it

When I first opened a 123 Current Account it was like no other account out there, really innovative, and I was excited to have this account, now with the cut in the rate I'm not sure it is any better than any other current account which is pretty disappointing - I'm going to have to do some number crunching to see if its still worthwhile me sticking with this account Reviewed on: 14th January 2018

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