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Santander: 123 Current Account (discontinued) reviews

Name: 123 Current Account (discontinued)
Rating: 4.19 (1247 reviews)

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4.17

Based on 1,247 reviews, last reviewed 18th Apr 2025

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

123 current account was reliable with good cashback I had a 123 current account with santander, and liked the cashback. The app is fairly easy to navigate but it can be tricky sometimes to access the bu... Read more Reviewed on: 18th April 2025

Latest lowest rating:

1

Goodbye Santander Unable to withdraw my cash when needed. A real lack of proactive help from this bank to keep our business. All accounts now closed. Reviewed on: 4th April 2025

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Review Santander: 123 Current Account (discontinued) now

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Santander 123 Current Account (discontinued) reviews (1247)

Declining Service

I have 2 accounts with this company. With high street banks declining I was tempted into their rates of interest. At one stage I wasn't earning any interest whatsoever over several months because I hadn't the right direct debits in place. This bank is quick to blame but not to support. Why can we not have personal service of high quality with people working their best for us and tracking our financial movements like a Financial Advisor as a matter of course. They earn enough out of us after all. Reviewed on: 8th November 2017

Not quite as good as it used to be.

This was great when we switched 2 years ago, but once the interest rate dropped and the £5 monthly charge was brought in - not so great. It is still a fairly good account though, as there is an attached regular saver account which pays a reasonable rate of interest. Reviewed on: 8th November 2017

From childhood to adulthood

I’ve been with Santander (Abbey National) since I first opened an account as a child. They’ve gone through many changes and my small local branch now no longer exists but I sometimes wonder if loyalty pays. All high street banks are in the same boat in this economic climate and interest rates are so low that it hardly makes a scratch to my pitiful savings. A small glimmer of incentive with the Santander 123 account is the cash back on spending at certain buisnesses. This is added into my savings each month so instead of just a measly 3p interest I can sometimes reach up to £3 to £5 for shopping where I would normally shop anyway. It still isn’t much in the grand scheme of things but i would have to have £3000 saved to make this otherwise. I also make over £5 on the utilities cash back deal even after the monthly £5 fee. Now I could swap bank accounts every 10 months or so to receive the often advertised £100 bank swap incentives but who can be bothered with all the hassle (even when they say there isn’t there is) and over the same period I’d probably be no better off so in reality it neither pays to stay loyal or jump ship but it’s easier to stay where I am. Reviewed on: 8th November 2017

Best bank

Santander is such a helpful bank with lovely staff who remember me & are always willing to assist me Reviewed on: 8th November 2017

santander a big yes !

Nice and easy to set up and maintain,has all the usual things you want Reviewed on: 8th November 2017

Pleasant helpful staff

The bank staff are always pleasant and willing to help. They explained fully the accounts that was were interested in. We found it very simple to switch from our previous bank... Reviewed on: 8th November 2017

good cashback

I was disappointed when the interest rate was cut to 1.5%, but I still get cashback from paying direct debits for electricity, water and council tax, and earn interest every month. I run the account online, and have not experienced any problems. Staff are always helpful when I visit the bank. Reviewed on: 8th November 2017

great account

Very helpful customer services and local branch staff Reviewed on: 8th November 2017

Smart Banking

Good account, good interest, low fee, cash back on direct debits and you also get rewards like discounts off popular shops and restaurants, staff are friendly, online banking is easy to use. Reviewed on: 8th November 2017

123 Account

Receiving cashback on bills is a great feature. Such a shame that this account is not the great deal that it used to be. Reviewed on: 8th November 2017

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