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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.89 (3203 reviews)

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4.89

Based on 3,203 reviews, last reviewed 12th Mar 2026

25% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent customer service Very comfortable with conversation, everything explained about my new ISA, great service from Loraine Reviewed on: 12th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3203)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Very Nice Experience

Very happy staff, pleasant environment. Reviewed on: 4th April 2025

Friendly Competent Easy

Very friendly and helpful staff. Reviewed on: 4th April 2025

A pleasant experience.

It is a great experience directly dealing with the Scottish Building Society staff. Who are very pleasant, take the time to go over your needs and act on saving issues et that you feel confident are addressed quickly and directly. All in all a pleasant experience. Reviewed on: 4th April 2025

Good and Helpful

Only improvement when opening an ISA. Tell customers apart from ID and Proof of Address they will also need NI number. Reviewed on: 4th April 2025

An Excellent Service

Like having a local branch, Staff very helpful. Reviewed on: 4th April 2025

Friendly Professional Local

I like having a local branch, the ladies are always very friendly. Reviewed on: 4th April 2025

Efficient, Pleasant, Fair

We do not have any local branches. Reviewed on: 4th April 2025

Friendly, Helpful, Informative

very pleasant and approachable staff, Knowledgeable. No hard sell, Opening hours limited although online access mitigates to some extent at loss of staff interaction. Reviewed on: 4th April 2025

Helpful Efficient

Staff very friendly and always have time to answer questions. Open hours of branch could be open better on Saturdays. Reviewed on: 4th April 2025

Very good Friendly Efficient

Good to speak to a person not a computer. Reviewed on: 4th April 2025

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