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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.90
Based on 3,203 reviews, last reviewed 12th Mar 2026
25% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service Very comfortable with conversation, everything explained about my new ISA, great service from Loraine Reviewed on: 12th March 2026
Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
JENVY's avatar
JENVY
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3203)

Review of the Scottish Building Society, Savings:

Savings review

5
Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020
Savings customer's avatar
Savings customer

In branch service review

5
Please bring back Saturday opening so that my children who are members can visit branch. Reviewed on: 21st March 2025

Friendly and informative

5
Provided with all the options and information I needed. Reviewed on: 21st March 2025

Easy, helpful, local

5
Efficient, good location, helpful staff. Reviewed on: 21st March 2025

Helpful, friendly, polite

5
Always very friendly, helpful and polite. Nothing to improve. Reviewed on: 21st March 2025

In branch service review

5
Great services. Only suggestion is to have counting machines for withdrawals. Reviewed on: 21st March 2025

Very good indeed

5
Excellent and helpful experience. Reviewed on: 21st March 2025

Professional, courteous, knowledgeable

5
Another highly professional and extremely helpful conversation regarding my reinvestment of a maturing ISA. Staff first class, treated as a valued customer. Reviewed on: 21st March 2025

Queue free, helpful, friendly

5
No queues. 30 minute queue at RBS but no waiting in SBS. Reviewed on: 21st March 2025

Friendly honest value

5
As always, good advice given and friendly, helpful service. I really appreciate a face-to-face facility. Nothing ever seems to be too much trouble for staff in this branch. Only improvement would be to have an office closer, we have to travel 90 mins to reach one. Reviewed on: 19th March 2025

Friendly, efficient, fast

5
Telephone answered quickly and staff were knowledgeable and helpful, and all forms were sent by email that same day. Reviewed on: 19th March 2025

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