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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.90
Based on 3,203 reviews, last reviewed 12th Mar 2026
25% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service Very comfortable with conversation, everything explained about my new ISA, great service from Loraine Reviewed on: 12th March 2026
Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
JENVY's avatar
JENVY
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3207)

Review of the Scottish Building Society, Savings:

Savings review

5
Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020
Savings customer's avatar
Savings customer

Exceptionally good

5
Very efficient provess and customer service - second to none. Reviewed on: 28th February 2025

In branch service review

4
I like that they continue to have branches and deal by post and with passcards. Reviewed on: 28th February 2025

Friendly, helpful and understanding

5
Assistants helpful, friendly and explained everything clearly. Reviewed on: 28th February 2025

Friendly, professional, efficient

5
Best interest rates of all the majot high street banks and building societies. More local branches needed though and an introduction of a banking app. Reviewed on: 28th February 2025

Excellent customer service

5
Excellent customer service from Katie - very helpful with my phone IT too. Reviewed on: 28th February 2025

Warm, welcoming and helpful

5
I like that I can come to the branch in Glasgow and talk to someone face-to-face - very good customer care. Reviewed on: 28th February 2025

Great friendly service

5
I feel a valued customer as it's small and friendly, and feels more customer focussed than the bigger banking institutions. Not sure about the TV in branch being used for advertising as it means hanging about watching to watch what is being promoted. Reviewed on: 28th February 2025

Efficient, product well explained, friendly

4
Staff are polite, welcoming and explained the product clearly. Reviewed on: 28th February 2025

Excellent service, thanks

5
I am executor for my cousin who had a small saving with the Society. Loraine was excellent and helped me with what was needed - very good service. Reviewed on: 28th February 2025

Excellent customer service

5
Lorraine was very helpful and friendly. Reviewed on: 28th February 2025

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