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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3208 reviews)

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4.90

Based on 3,208 reviews, last reviewed 13th Mar 2026

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Scottish Building Society staff are always so friendly and helpful. Reviewed on: 13th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3208)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

In branch service review

Used the building society when there was a local branch but when that closed it was not convenient or easy to access. Reviewed on: 31st January 2025

On the ball

Very efficient when renewing savings. Should make it easier for customers to get their cash if not investing. Customers should be notified of interest earned. Reviewed on: 31st January 2025

Welcoming, knowledgeable, friendly

Clear advice. Excellent service. Easy to talk to. Reviewed on: 31st January 2025

Professional, courteous, friendly

Once again, excellent service from Mudassar. Reviewed on: 31st January 2025

Good simple service

Opening a savings account was easier. No appointment required and your colleagues completed the application on our behalf. Like having a passbook and face-to-face savings. More branches if possible would be good (e.g. Falkirk). Reviewed on: 31st January 2025

Excellent

The staff were very helpful, the main reason for opening account was the Society is Scottish and has no connections to any English banks. A more local branch would be handy. Reviewed on: 30th January 2025

Steady, reliable, friendly

Overall a good experience. I think the longevity of the Society helps with confidence - particularly in a changing world. It's a shame you shut down so many of your face-to-face branhes/outlets - it was one of the reasons I joined - there was an outlet in Kirkcudbright - however I am still a customer online. The website is a little clunky and don't find it that easy to navigate. Reviewed on: 30th January 2025

Very helpful

Small friendly branch, very helpful. No privacy at desk if branch is busy though. Reviewed on: 30th January 2025

Accessible, efficient, friendly

Ease of access and efficient operation with helpful and pleasant staff. Reviewed on: 30th January 2025

Only deal online

I enjoy dealing with the Scottish. Nice, personal service. Good member rates available, online services improving although still very reliant on post in some instances. I enjoy dealing with a building society. Reviewed on: 30th January 2025

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