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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3209 reviews)

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4.90

Based on 3,209 reviews, last reviewed 14th Mar 2026

23% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Met Audrey today at the Galashiels branch. Met Audrey today at the Galashiels branch. So helpful with my queries. Could not gave has a better expetience. Reviewed on: 14th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3209)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Personal, welcoming, helpful

I like the personal contact of going into a branch. It would be helpful if the branch was open on a Saturday morning. Reviewed on: 5th November 2024

Friendly, knowledgeable, outstanding

My local branch is Queen Street, Glasgow, and all the staff are very pleasant and helpful. My special thanks to Lorraine whom I have been dealing with for many years. Service is outstanding, a very valued member of staff. Reviewed on: 5th November 2024

Professional, friendly, competent

Quickly dealt with for application to ISA to my satisfaction. Reviewed on: 5th November 2024

Straightforward, good customer service

Can't think of anything to criticise. Reviewed on: 5th November 2024

Very well organised

I have always had very good service, excellent advice face-to-face, and not having to do everything online!!! Very positive experience always. Reviewed on: 4th November 2024

Very pleasant people

I find having so many renewed members bonds a bit of a nuisance. I can't just put them all together so I'm looking to keep all the certificates and know which goes with which. Reviewed on: 4th November 2024

In branch service review

It's independent, more local than some providers. Downside is that it is not open on Saturdays. Reviewed on: 4th November 2024

Telephone service excellent

The customer service staff I dealt with via the telephone were very knowledgeable and helpful. Reviewed on: 4th November 2024

Professional, competent, helpful

I am not a Scottish nationalist, however it is good to be a member of a Scottish Building Society which contributes to the Scottish economy. Good rates of interest. Local branches. Pleasant staff. Reviewed on: 4th November 2024

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