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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3214 reviews)

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4.90

Based on 3,211 reviews, last reviewed 15th Mar 2026

23% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Savings experts! I was in branch to sort out my savings and Abbie who was in training with Kaia was so helpful and friendly. Reviewed on: 15th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3214)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Very professional experience

My request was dealt with fast and efficiently, along with any questions I asked. Reviewed on: 22nd August 2024

Polite efficient service

No problems. Always good service. More branches would be convenient!. Reviewed on: 22nd August 2024

Straightforward, quick, efficient

New accounts, no waiting time, straightforward. Reviewed on: 22nd August 2024

Human experience, wonderful

Neha was very helpful in Glasgow and able to answer all my questions - very friendly lady. Reviewed on: 22nd August 2024

Welcoming, clear, efficient

Very pleasant and efficient service. Reviewed on: 22nd August 2024

Reliable, efficient, timely

My experience with SBS is limited to the post and the telephone. I will say that the Society deals with all matters in a timely and efficient manner and on the occassions that I have rung the call was answered promptly as I was dealt with in a courteous and efficient manner. Reviewed on: 22nd August 2024

Friendly, local, mutual

Can be contacted by phone; but too much chat before I can get through, the message could be condensed. Took 2 calls to sort issue. Reviewed on: 22nd August 2024

In branch service review

I like the person-to-person contact. I like that they have an office in Troon where I am able to call in easily. Reviewed on: 21st August 2024

Very good service

Very good service and helpful staff. Reviewed on: 19th August 2024

Excellent service

At all stages, both in branch and on the phone, the staff have been so nice and helpful, and very easy to deal with. Reviewed on: 19th August 2024

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