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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3214 reviews)

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4.90

Based on 3,214 reviews, last reviewed 16th Mar 2026

22% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

First Rate Service with a Smile Audrey, the teller could not have been more helpful and pleasant throughout my time in the Galashiels branch. She gave me clear information and helpe... Read more Reviewed on: 16th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3214)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Just doing fine

They would be better if they sent out the certificate of interest at the end of the tax year automatically. Better still, don't drop your interest rates. Reviewed on: 4th July 2024

Local, friendly, helpful

I like that there is a branch near me. Staff are always very helpful. Opening hours could be longer. Reviewed on: 4th July 2024

Friendly and efficient

To offer free coffee or tea to members who are visiting branch would be nice, other building societies do provide this facility. Reviewed on: 4th July 2024

Friendly, efficient, knowledgeable

The staff in Glasgow are always friendly and welcoming and know our names even though we are only in 3 or 4 times a year. Reviewed on: 4th July 2024

Helpful, friendly, efficient

Customer service is always excellent. Advisors are pleasant and helpful. Reviewed on: 4th July 2024

Trustworthy, independent, local

Easy access by phone and branch. Reviewed on: 3rd July 2024

Scottish, caring, open

I like that it's a Scottish company. I like the new branch on Frederick Street, Edinburgh. I've always found tehs taff very helpful and efficient. Reviewed on: 2nd July 2024

Accessible, friendly, helpful

I like the branch, the access through to branches and staff, the staff know me and it is Scottish. What could be better is the interest rates and the opening hours. Reviewed on: 2nd July 2024

Friendly and professional

Scottish Building Society has welcoming branches both in Inverness and Edinburgh, both places I frequent. Reviewed on: 1st July 2024

Excellent financial institution

A very efficient, friendly and extremely helpful business. Reviewed on: 1st July 2024

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