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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3238 reviews)

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4.90

Based on 3,236 reviews, last reviewed 19th Mar 2026

19% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent Customer Service Customer Service was excellent. June had the patience of a saint helping us out. Looking forward to your new updated online system coming on line as y... Read more Reviewed on: 19th March 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3238)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Helpful, local, competitive

You can visit a branch, speak to an advisor in person and products are varied with competitive interest rates. Reviewed on: 2nd April 2024

OK to use

Like being able to ring branch and get a sensible reply to queries. Reviewed on: 2nd April 2024

Excellent financial institution

A very friendly building society with competent staff, always a pleasure to do business with. Reviewed on: 2nd April 2024

Friendly, helpful, approachable

So good to be able to speak to someone face-to-face. Reviewed on: 2nd April 2024

Excellent customer service

I have to travel to Edinburgh or Aberdeen, please consider opening a Dundee branch. Kaia in Edinburgh gave excellent customer service. Friendly, helpful staff in all branches. Reviewed on: 2nd April 2024

Excellent experience and service

You are able to speak directly to staff as well as online facility. Reviewed on: 1st April 2024

Scottish Building Society

City centre office with helpful staff who are efficient as well. Reviewed on: 1st April 2024

Competitive, mutual, friendly

Excellent staff, friendly and knowledgeable. Competitive interest rates. Mutual. Reviewed on: 1st April 2024

It remains mutual

If you call by phone, a person is usually available and not a machine. Reviewed on: 1st April 2024

Old-fashioned, boring, poor

Better interest rates and ability to manage accounts online needed. Reviewed on: 1st April 2024

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