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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3239 reviews)

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4.90

Based on 3,236 reviews, last reviewed 19th Mar 2026

19% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent Customer Service Customer Service was excellent. June had the patience of a saint helping us out. Looking forward to your new updated online system coming on line as y... Read more Reviewed on: 19th March 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3239)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Excellent customer service

Face-to-face service is invaluable, and Lorraine was amazing. Reviewed on: 21st March 2024

Accessible, personal, branches

I am strongly in favour of Building Societies on ethical grounds. The SBS is always easy to deal with and the staff are friendly, courteous and very competent. Reviewed on: 21st March 2024

Friendly, efficient, competent

Friendly and very efficient. Helped make a complicated set-up simple. Thank you. Reviewed on: 21st March 2024

Good Scottish service

Frienldy, and good savings rates. Reviewed on: 21st March 2024

Local, friendly, competitive

Accessible, face-to-face access in branch and friendly and knowledgeable service. Reviewed on: 21st March 2024

Keeping mutual safe

Being able to talk to a living person and NOT a pre-recorded robot voice is great! Excellent postal and telephone availability. No internet only please. Reviewed on: 20th March 2024

Thankfully still mutual

The facility to open and manage accounts by telephone and post is paramount. Your call staff give excellent advice and support. Wonderful!. Reviewed on: 20th March 2024

Friendly, consumer focussed

Happy with the service I received recently when changing ISA. I also brought my son to the Glasgow branch to open an account was we were well treated. Reviewed on: 20th March 2024

Efficient, courteous, accessible

Original contact was helpful and informative. Reviewed on: 18th March 2024

The best local B.S.

Based in Scotland. Has a local branch to do transactions in person. Longer branch opening hours would be better. Reviewed on: 18th March 2024

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