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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3169 reviews)

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4.89

Based on 3,169 reviews, last reviewed 2nd Mar 2026

28% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Scottish Building Society I opened a Regular Saver and paid into it last month. I went back this month and Gerard the cashier remembered me from last time and greeted me with a... Read more Reviewed on: 2nd March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3169)

Review of the Scottish Building Society, Savings:

Friendly local service

Been a member of the Scottish for many years. Great service and consistently good interest rates without introductory teasers and they're still a mutual. Reviewed on: 11th April 2021

Efficient, easy, pleasant

Quick at answering the telephone call. Reviewed on: 28th November 2025

Fair, effective, understanding

Easy to get information via telephone. Reviewed on: 28th November 2025

Good all round

Very good, pleasant staff. Not much to improve on. Reviewed on: 27th November 2025

Excellent help only a phone call away!!

I had a query about opening a new ISA account on line, the problem was resolved quickly and in a very helful manner, I really appreciate being able to speak to a person without having to go through endless press 1, press 2, press 3, etc. First rate customer service. Reviewed on: 27th November 2025

Always very helpful on the phones.

Always very helpful on the phones. No long waits or holding periods. Much better than dealing with the much larger financial organisations and banks. Katie McK in the ISA savings dept was very helpful today. Reviewed on: 26th November 2025

Friendly, Helpful, Local

Rachel was very helpful with my cash withdrawal and question I had with my account. Reviewed on: 24th November 2025

Open, Friendly, Tradtional

Both Jake and Rachel were very open, friendly and informative. The Product details all requirements explained well. Reviewed on: 24th November 2025

Efficient, helpful, consistent.

Queen st branch is 10/10 for service, interest rates could be slightly higher as I've seen rates at 4.2%. Reviewed on: 24th November 2025

In branch service review

Professional, Quick, Easy to understand. Reviewed on: 24th November 2025

Friendly, Competent, Professional

Delightful customer interactions, prompt, not kept hanging around waiting for the phone to be answered. All in as good experience as could be expected. In my view well above average. Very personal staff. Reviewed on: 24th November 2025

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