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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.89 (3180 reviews)

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4.89

Based on 3,178 reviews, last reviewed 4th Mar 2026

26% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

4

Excellent Customer Service There was a glitch with the visibility of my online account and some conflicting information relating to the use of the account (hence the loss of a s... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3180)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Helpful , flexible, friendly

Very helpful staff giving reliable information and guidance. Opening hours very restrictive, difficult to attend in person when working. Reviewed on: 17th October 2025

Competitive, customer focusing, Approachable.

SBS is very customer forward communication are always clear and informative. Interest rates are competitive. Reviewed on: 17th October 2025

Excellent

Staff one on one service - advice on savings offers - good interest rates. Reviewed on: 17th October 2025

Investor and market aware.

Friendly, efficient and thoroughly professional service each time I have visited the branch. I trust SBS implicitly with my savings. Reviewed on: 17th October 2025

Great service from Audrey

Audrey was really helpful on the phone today and provided clear advice. Great local service from SBS and would highly recommend using the Building Society given their commitment to high quality customer service. Reviewed on: 3rd October 2025

Very efficient and helpful

Its personal service dealing with real people and not machines. Easier than going to a bank very convenient for me. Reviewed on: 3rd October 2025

Excellent, Courteous, Professional

Staff very friendly knowledgeable and efficient. Reviewed on: 3rd October 2025

Professional, Welcoming, Helpful

Once again professional and first-class service from Loraine. Well done and thank you. It is always a pleasure to visit branch. They certainly build up good (excellent) relationships with customers making them feel valued as individual. Reviewed on: 3rd October 2025

Friendly, Helpful, Great

Loraine was very helpful and friendly with the opening account process. I found it easy to send my documents and still out the form and I liked the regular saver account it has great interest rate!. Reviewed on: 3rd October 2025

Friendly, Enthusiastic, Helpful

Pleasant, welcoming, friendly and personal experience. Reviewed on: 3rd October 2025

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