Smart Money People Logo
Go to business site
Share this page
Link copied

Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.89
Based on 2,945 reviews, last reviewed 2nd Jan 2026
57% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very good customer service Spoke to Katie in Savings twice today. She was extremely helpful and answered all my questions Reviewed on: 2nd January 2026
Susan Y's avatar
Susan Y

Latest lowest rating:

2

Archaic, Useful Why no online opening, you made me write the first cheque in offer 10 years and POST IT. Reviewed on: 24th November 2025
Verified source
Visit provider site Read all reviews See your review

About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (2945)

Review of the Scottish Building Society, Savings:

Galashiels branch review

5
The Society is well organised, publicity material is clear and concise, and while 'traditional' in the best sense, is also forward looking, including technology Reviewed on: 7th July 2020
Galashiels branch customer's avatar
Galashiels branch customer

Friendly, Professional, Convenient.

5
I use Troon Branch regularly and always receive excellent service. Reviewed on: 24th November 2025

Excellent, Face to face, staff know me.

5
Always receive excellent service both in Troon and Glasgow. Absolute pleasure to deal with society . Finds dealing with back of Scotland a dreadful experience. Reviewed on: 24th November 2025

In branch service review

5
Very helpful provided with good information. Reviewed on: 24th November 2025

Customer Service Good

5
Was able to speak to someone on the phone and got all that I needed attended to. Reviewed on: 19th November 2025
Shona 's avatar
Shona

Saving with Scottish Building Society.

5
Over the past decade or so ,I have received a consistently high standard of service from the staff at the Galashiels branch of the Scottish Building Society.,where Lorraine has been particularly helpful. In the past few days,Sophie in the Aberdeen branch and Kaia ,in Edinburgh ,have provided invaluable,accurate information relating to a possible reinvestment of matured funds. For any company to have such a high calibre of employees strewn across the “ four corners of Scotland speaks volumes for the high standard of the recruitment employed by Scottish Building Society. It goes without saying that I would recommend this institution to anyone wishing to find a home for their savings. Well done to all concerned…….and thank you. Reviewed on: 18th November 2025
Mike Hobden's avatar
Mike Hobden

Happy customer

5
It’s so refreshing to have your call promptly answered and then getting to speak with a real person who understands you and who you can understand. All of which leads to calm efficient and effective communications and positive outcomes and experience. Reviewed on: 17th November 2025
Isobel M's avatar
Isobel M

Exemplary Customer Service

5
I always appreciate having my call answered promptly, politely and efficiently by staff at Scottish Building Society. Quite simply, it’s so refreshing to be able to speak with a human being and to receive invaluable old-fashioned service. Thank you so much. . Reviewed on: 17th November 2025
Charlotte B's avatar
Charlotte B

In branch service review

5
Service was quick and efficient. Reviewed on: 14th November 2025

Experienced, Efficient.

5
Staff went though all the accounts in detail. Reviewed on: 14th November 2025

In branch service review

5
Helpful staff were great on the desk. Quite noisy in the branch but it was busy. Great service. Reviewed on: 14th November 2025

Do you have a different Scottish Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Scottish Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill