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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.89 (3193 reviews)

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4.89

Based on 3,193 reviews, last reviewed 6th Mar 2026

16% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Lovely service in Edinburgh as always. Lovely service in Edinburgh as always....the new member of the team Abbie was a delight to talk to, she kept me company on the sofa until the teller w... Read more Reviewed on: 6th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3193)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Friendly, Efficient, Local

Excellent prompt service and local. The branch is open and we meet people face to face. Reviewed on: 22nd August 2025

Great place to deal with

Excellent service, very helpful. Reviewed on: 22nd August 2025

Very Helpful People

Very friendly and helpful people. Regarding investment. Reviewed on: 22nd August 2025

Very Easy, Great

Always very pleasant and helpful when in Galashiels branch. Reviewed on: 22nd August 2025

Accessible, Fair, Value

Friendly staff, comfortable surroundings. Reviewed on: 22nd August 2025

Excellent service, confidential, informative, patient.

Friendly, informative had my best options, explained thoroughly and account change. Reviewed on: 22nd August 2025

Helpful and understanding

We were treated courteously and professionally. Reviewed on: 22nd August 2025

Great Old Society

The plus is it seems an old fashioned society. The negative being now used to online banking, I find the need to phone or post to complete a transaction archaic. Reviewed on: 22nd August 2025

Mutual, Scottish, Professional

Quick and efficient in dealing and processing my cash ISA requests, Keeping me informed by telephone and by post. Reviewed on: 22nd August 2025

Top Notch Baby

We have been members for several years now, and due to our recent change in life we had money to invest in ISA' and savings account. As always the staff in the Galashiels Branch we dealt with on this occasion - Kathleen, Lorraine and Jin were all fantastic at getting them up and running. Cannot fault the SBS. Reviewed on: 22nd August 2025

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