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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.88 (3053 reviews)

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4.89

Based on 3,053 reviews, last reviewed 27th Jan 2026

46% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent customer service. I locked myself out of the online banking system and Shirley ans especially Shannan helped me get back on track. Shannan has a lovely way with her and... Read more Reviewed on: 27th January 2026

Latest lowest rating:

2

Archaic, Useful Why no online opening, you made me write the first cheque in offer 10 years and POST IT. Reviewed on: 24th November 2025

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3053)

Review of the Scottish Building Society, Savings:

Galashiels branch review

Customer service. Online servicing would be beneficial. Sometimes rates are good, sometimes less so. Reviewed on: 8th July 2020

Business like, Friendly, Traditional.

As I live in England I am a long way from any branches. However I did conduct all my business by post quite satisfactory. Reviewed on: 18th December 2025

Efficient, Competitive, Transparent

I like that all is made very clear and that Welcome pack is comprehensive. Competitive Rates. Reviewed on: 18th December 2025

Reliable, dependable, Courteous.

Overall very good experience. The website I find a bit clunky at times otherwise it would have been a 10. My phone dealings with you have always been most cordial and enjoyable. Reviewed on: 18th December 2025

Helpful, friendly, professional

Everyone very helpful, nothing a problem. Reviewed on: 18th December 2025

Competent, Smart and relevant

Details should be asterisked on application forms. Reviewed on: 18th December 2025

Simple, Accessible, fair.

Came into enquire about the regular saver and left delighted with the warm and friendly service. Great customer service and informative. Thank you to Loraine who was a great help. Reviewed on: 18th December 2025

Mutual, Professional, Scottish

Visited Glasgow office to transfer money to my bank account. Was served by lovely young man, Gerard, he was very efficient, friendly and helpful and chatted away with me while we carried out my requests. Reviewed on: 18th December 2025

Helpful, Friendly, Local

Gerard was very helpful with my bank transfer, and the questions I had regarding the withdrawals of my saver plus. Reviewed on: 18th December 2025

Remote application for Regular Saver

I was delighted with Customer Service explaining how the application form could be downloaded then emailed for which Shirley of Inverness deserves considerable praise. Natalie took over when it came to depositing my cheque with the opening balance (that had to be sent via Royal Mail. Once this had been presented, my sincere thanks are due to Loraine (one R) for advising me of my new account number whilst the Welcome Pack was on its way, and when I needed some help, for talking me through the online registration process. Reviewed on: 9th December 2025

Transferring my current maturing fixed ISA

My query related to transferring my current - maturing fixed ISA into the new E-ISA issue 92. I telephoned and spoke to Katie McKnight who was able to guide me through what was needed in a calm, clear and reassuring manner. Reviewed on: 9th December 2025

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