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Shawbrook Bank: Loans reviews

View other Shawbrook Bank products
4.77
Based on 694 reviews, last reviewed 24th Oct 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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0%
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0%
See only 1 star reviews
2%

Latest highest rating:

5

quick and stress free process applying for my loan was quick and stress free Reviewed on: 21st March 2025
Melanie p's avatar
Melanie p

Latest lowest rating:

1

POOR CUSTOMER SERVICE Wanting to pay off loan. Have had no reply to emails and no reply from their “ring back” service. Very quick to loan the money at high interest rate. ... Read more Reviewed on: 24th October 2025
A Knight 's avatar
A Knight
Read all reviews See your review

About this product

You can get a Shawbrook Bank loan for amounts between £1,000 and £50,000.

The online application for a Shawbrook loan gives you an instant decision and they look at every customer’s financial circumstances individually. Terms are available for between one and seven years.

Shawbrook Bank loan reviews help you find out what it’s really like to be a customer. If you’ve used Shawbrook before, you can also leave a review and share your experience.

Shawbrook Bank Loans reviews (694)

Review of the Shawbrook Bank, Loans:

Very bad bank

1
Awful service This bank should not be in business, I took out a loan earlier this year with them, I got a little nervous when starting with them as they requested an account link so they could access my personal bank account, but as it was through a secure service I thought it was ok, I got the loan and all was ok made a few payments then I though I would settle the loan as my savings was looking healthy and I got a better interest rate offer from my personal bank so I though less payments and less debt so I would close the account TROUBLE started. I could not close the account online and had to phone in the call center sounded like a children's play pen so much noise I could hardly hear what the gent was saying, I managed to get the settlement amount and how to make the payment but then I got a barrage of questions. 1) where did you get the money to settle the account 2) can you afford to settle this account 3) what is your salary. Which I was a bit taken back as this is the type of questions you ask when taking a loan but I answered them 1 month later I get a call, first off I needed to answer security questions to find out what the call was about so I first had to confirm that it was Shawbrook bank, after that I got the barrage of questions again keeping in mind that the loan has been settled and the account is closed, I know this as I received 2 letters in the post letting me know this When I asked why they need this now I was told it is because of the FCA, now I have had loans with a few banks over time and I have NEVER BEEN ASKED THIS, the agent mad me feel like I was in an FBI interrogation, he asked me where the source of funds came from so I said it was a loan forgetting that I had originally answered savings to that question then cam the investigation type question "But you originally answered from savings?" I said I took it from savings and some from a loan what does it matter, "it because of money laundering" so I am now the criminal who settled my account with Shawbrook bank Friday morning NOW I AM PISSED this is un fair treatment of a client HOW IS THIS OK, then we all cry when the government what's one bank with crypto so clowns like this can close down!!! Reviewed on: 12th May 2023
Christian Hoare's avatar
Christian Hoare

Good service

5
Had good service friendly staff x Reviewed on: 16th September 2019
Julie Suhanski's avatar
Julie Suhanski

Personal loan

5
Excellent service.very helpful.efficient.higly professional staff Reviewed on: 16th September 2019
Abdel Halim Hassan Mayla's avatar
Abdel Halim Hassan Mayla

Loan

5
Excellent experience .very efficient.profiossnalism Reviewed on: 16th September 2019
Abdel Halim Hassan Mayla's avatar
Abdel Halim Hassan Mayla

No hassle, quick loan

5
Low cost interest, quick and easy. Lovely customer service Reviewed on: 30th August 2019
Rach Redfearn's avatar
Rach Redfearn

Dental credit

5
I signed up to Shawbrook via my dentist to pay for some required work. They've been unobtrusive and efficient, so would recommend. Reviewed on: 23rd June 2019
Andy Craig's avatar
Andy Craig

Easy to deal with

5
I was in a real bad place with my finances. Shawbrook gave me the chance to sort myself out and I’m so very grateful Reviewed on: 23rd April 2019
Anthony Taylor's avatar
Anthony Taylor

Loan

5
Excellent company very experienced and friendly staff ,I wouldn't hesitate to use them again if I needed a loan. Reviewed on: 6th April 2019
Chris Finney's avatar
Chris Finney

Worst ever

1
Went with them when I got my new doors and windows in 2 years of paying 350.00a month I’ve paid over 3.000 in interest and very little to my loan I’ve had to end up getting a bank loan to get rid of this company tryed on numerous occasions to speak to someone, not interested one little bit ended up sick with worry over this AVOID this company they are rude and shoul be classed as loan sharks Reviewed on: 12th March 2019
Jacqueline Fraser's avatar
Jacqueline Fraser

Fast

5
Fantastic service very fast on decision would definitely use again if needed Reviewed on: 5th March 2019
Clare 's avatar
Clare

Quick and easy

5
Very serious, fast , very kind and professional Reviewed on: 28th February 2019
Gianina Copae 's avatar
Gianina Copae

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