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Shawbrook Bank: Loans reviews

Name: Loans
Rating: 4.84 (694 reviews)

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4.76

Based on 694 reviews, last reviewed 24th Oct 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

quick and stress free process applying for my loan was quick and stress free Reviewed on: 21st March 2025

Latest lowest rating:

1

POOR CUSTOMER SERVICE Wanting to pay off loan. Have had no reply to emails and no reply from their “ring back” service. Very quick to loan the money at high interest rate. ... Read more Reviewed on: 24th October 2025

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About this product

You can get a Shawbrook Bank loan for amounts between £1,000 and £50,000.

The online application for a Shawbrook loan gives you an instant decision and they look at every customer’s financial circumstances individually. Terms are available for between one and seven years.

Shawbrook Bank loan reviews help you find out what it’s really like to be a customer. If you’ve used Shawbrook before, you can also leave a review and share your experience.

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Shawbrook Bank Loans reviews (694)

My experience with the company is terrible.

It starts at the top… but the lack of values and ethics across the asset management team misleading clients to sale - is just terrible. Before you agree to anything ensure you have read and verified their T&C, especially small print. Their asset management team and Hire purchase terms are two different worlds. Their sales people will try to sale the product, but their promises must be verified against their T&C. My personal view – they are unethically and taking advantage on your financial situation as much as they can, and when in default they will try to squeeze you like a lemon. Reviewed on: 11th January 2023

Poor customer experience

Overall a very negative experience. Was told I was approved for a loan pending income proof (which I provided). Radio silence, I had to call multiply times before told I was refused. Fair enough they can refuse but why say I was approved previously, and have the common decency to let me know. Complained saying the experience was bad, and they said they would respond in 4 weeks. They didn't reply in time frame (shock horror). I emailed to ask what had happened to my complaint and they responded with an answer not related to what I was complaining about. In my opinion go to a more well known professional outfit. I did after Shawbrook and got a bigger loan at much lower rate. avoid these time wasters. Reviewed on: 15th September 2022

Customer Service

Most of the " NEGITIVE" comments are total RUBBISH. You call and answered quickly " Very polite saff and efficient.Never had any problems. I have a large amount in accounts . Reviewed on: 15th July 2022

Poor customer service

On 25 April 2022 both my husband and I completed the necessary paperwork to each request separate ISA transfer-ins. They completed my husband's transfer several days after his application and, although they acknowledged receipt of my transfer application forms I have not had any details of the progress of my transfer and my website account has no details of the action taken. I have asked for updates on the transfer of my ISA funds via the secure message system on 6 May, 14 May and 17 May and also sent a hastening email to [email protected]. All my messages have been ignored. After these complaints relating to delays and lack of response to my enquiries, the formal Shawbrook customer complaint procedure warned of a further possible 4 weeks delay before receiving a “full response” or a “letter updating [me] on the progress of the investigation” ie why they failed to comply with HMRC guidance on the transfer of cash ISAs. No surprise then that a further 4 weeks later I have still not received any contact whatsoever relating to what they describe as “their urgent review”. Their maladministration is unbelievable. How on earth can savers find out what Shawbrook staff are doing with their savings? Ann Bradley Reviewed on: 21st June 2022

Customer Care

Customer care practically non-existent with this organization. Secure messages do not get answered. If you register a compliant no-one contacts you. Best to avoid this company. Reviewed on: 21st June 2022

Loans

Went to get a loan and jumped through hopes for about 10 days and was declined. Worst company to communicate with. Should have just went with MBNA instead they have ruined my credit score so I can’t do anything now to reduce my monthly payments apart from go to a loan shark Reviewed on: 20th June 2022

A nice company

They accepted my application and everything was easy. I am going through a dreadfully difficult time, and everything I thought was my future ended up not being. I have not been able to make any payments for a long time and they have been so understanding. I feel like they trust me, and I look forward to the point in which I can repay them for their kindness. Thank you Shawbrook. A truly great loan company. Reviewed on: 14th June 2021

Very humane

They have been very patient and understanding about my unemployment situation, it is nice to know that they trust me, as I do them. Reviewed on: 14th June 2021

Second class banking at best

They sold my loan without informing me and after I was chased by new company, Shawbrook Bank took a payment even though they had already completed sale of my loan. Therefore I had both companies accepting payment for same loan... fraud? Maybe... more likely an inefficient company passing itself off as a bank. Stay well clear unless you have run out of professional options Reviewed on: 11th November 2020

Easy loan

The loan was easy and painless and we were talked through it and all our questions were answered Reviewed on: 11th July 2020

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