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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.81 (2756 reviews)

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4.81

Based on 2,756 reviews, last reviewed 27th May 2026

91% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Easy to navigate online. Easy to navigate online. Competitive products. Reviewed on: 19th April 2026

Latest lowest rating:

1

Staggeringly bad treatment at the hands of this Bank... Staggeringly bad treatment at the hands of this Bank - they reminded me that the maturity of my 1 year ISA was approaching and I had to give them my m... Read more Reviewed on: 27th May 2026

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Shawbrook Bank Savings reviews (2756)

Review of the Shawbrook Bank, Savings:

ISA transfer from another bank.

I had an ISA that was maturing with another bank and decided to transfer it to one of Shawbrook's cash ISA accounts for better interest. Having filled in the forms I was annoyed that this bank emailed me to say they couldn't allow the transfer to go through on maturity as there was one small mistake on the forms. I rang this bank and they said I'd have to start the process all over again !! Rang Shawbrook and explained the situation. No, I didn't have to start all over again. They got in touch with this bank and the transfer happened, at maturity, as planned. Success!! Reviewed on: 21st March 2025

Helpful customer service

They really helped when I had a low interest fixed rate ISA, allowing me to move it without penalty. As I result, I've kept the initial investment with them and saved more in a further product. Good customer service breeds loyalty. Reviewed on: 19th February 2026

Easy to understand when contacting customer service

Easy to understand when contacting customer service Reviewed on: 18th February 2026

I am very happy with contact and investments.

I am very happy with contact and investments. Reviewed on: 15th February 2026

Very straightforward procedures

Very straightforward procedures and responsive to queries. Reviewed on: 15th February 2026

Good FR ISA rates and easy re-investment

I have had fixed rate cash ISAs with Shawbrook for many years paying good rates and easily re-invested on maturity Reviewed on: 11th February 2026

The whole process was very straightforward and every...

The whole process was very straightforward and everything went smoothly without any problems. Reviewed on: 10th February 2026

Good Customer service

Any queries have been dealt with promptly and effectively Reviewed on: 9th February 2026

Good rate of interest, easy to access account and mo...

Good rate of interest, easy to access account and most important, I can speak to an advisor by telephone when I need to. Reviewed on: 7th February 2026

Very helpful when you ask a question online

Very helpful when you ask a question online Reviewed on: 6th February 2026

I have ISA savings accounts with Shawbrook Bank and...

I have ISA savings accounts with Shawbrook Bank and have found their online platform very user‑friendly. All account requests and queries are processed within 24 hours, which makes managing my savings straightforward and efficient. Reviewed on: 5th February 2026

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