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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1779 reviews)

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4.84

Based on 1,779 reviews, last reviewed 13th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

It was incredibly straightforward to open up an ISA... It was incredibly straightforward to open up an ISA account and to transfer the balance at maturity to another ISA. Reviewed on: 16th July 2025

Latest lowest rating:

1

Awful customer service, no reply to emails, no reply... Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shoc... Read more Reviewed on: 13th November 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Shawbrook Bank Savings reviews (1779)

Review of the Shawbrook Bank, Savings:

Easy to open accounts.

Easy to open accounts. Prompt, useful answers to online queries via message system. Reviewed on: 29th March 2025

Easy savings

Easy to use. Consistently goos rates. Reviewed on: 21st March 2025

Competitive interest rates

Always been quick and easy to set up new accounts, with good interest rates on offer. Reviewed on: 21st March 2025

Great Customer Service

Easy to navigate web-site and have found customer advisers to be very helpful and answer calls promptly. Reviewed on: 21st March 2025

Superior Shawbrook

People are fed up talking to a Chatbot or other Ai device so it is refreshing to telephone Shawbrook. Very helpful and experienced staff provide a comprehensive telephone service. Thank you Shawbrook. Reviewed on: 21st March 2025

Numerous choices of savings accounts available.

Numerous choices of savings accounts available. Questions always answered clearly and detailed. Informative newsletter. Reviewed on: 21st March 2025

Good customer service and savings rates

I’ve contacted their customer services a few times and, while not always the fastest to reply, they have been very helpful and answered my queries completely. Their savings rates are good too so I think I’m getting good value for money. Reviewed on: 21st March 2025

Shawbrook is great

I have saved and invested with Shawbrook bank for a good number of years and have found its website easy to navigate and its products always competitively priced. No complaints at all. On the few occasions I have had to ring the staff are always polite and helpful. Reviewed on: 21st March 2025

Satisfaction with the ease I can control my account

Satisfaction with the ease I can control my account Reviewed on: 21st March 2025

I found trying to log in on a phone very trying.

I found trying to log in on a phone very trying. Reviewed on: 21st March 2025

Helpful customer service

Helpful customer service - no long hold listening to silly music waiting to be connected! Reviewed on: 21st March 2025

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