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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1779 reviews)

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4.84

Based on 1,779 reviews, last reviewed 13th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

It was incredibly straightforward to open up an ISA... It was incredibly straightforward to open up an ISA account and to transfer the balance at maturity to another ISA. Reviewed on: 16th July 2025

Latest lowest rating:

1

Awful customer service, no reply to emails, no reply... Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shoc... Read more Reviewed on: 13th November 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1779)

Pleasant staff they explain everything very clear an...

Pleasant staff they explain everything very clear and easy to follow Reviewed on: 20th March 2025

I FELT VALUED...

Fantastic telephone help and support when reviewing and completing my maturity options. Listened, were patient and very professional which made me feel valued which I appreciated! Reviewed on: 11th March 2025

Excellent interest rates.

Excellent interest rates. Excellent customer service Reviewed on: 26th February 2025

Easy to set up online Savings accounts (Cash ISA)...

Easy to set up online Savings accounts (Cash ISA) providing a choice of monthly or annual interest with competitive rates and next working day access to your money. I liked the new look website which is very clear and easy to understand. Reviewed on: 26th February 2025

Denied my money on maturity

service disgraceful! Previously able to login online but suddenly stopped. After repeated requests for information and help I was totally ignored. Maturity on the savings account arrived and I was not able to get my money out of them. Scandalous treatment. They kept fudging the issue, avoiding any assistance to me and making a mountain out of a molehill. they just wanted me to phone them which I am unable to do, on which is after all an online account that should be operated solely online. Today no progress has been made I still do not have my money! To repeat, unbelievably arrogant bad service Reviewed on: 17th January 2025

Simple to use, but they don't have a mobile app and...

Simple to use, but they don't have a mobile app and the login process is too long. Also navigating the Savings account is not simple, if you click the return button you need to login again every time. Reviewed on: 28th November 2024

They won't act on ISA transfer instructions to trans...

They won't act on ISA transfer instructions to transfer an ISA for one with a much better rate, it's October tomorrow and this has been ongoing since April. The worst customer service I've come across and clearly a dereliction of their duty. Don't put your money with them if you want to transfer for better deals in subsequent years. Reviewed on: 30th September 2024

Having always used 'BIG' banks I was hunting around...

Having always used 'BIG' banks I was hunting around for the best rates for my cash ISAs. Shawbrook had great interest rates but I was a little nervous about using a bank that I hadn't heard of before. My fears were completely unfounded, in fact the opposite was true. Because they are smaller the levels of communication and service are far superior, also the 'computer says no' type of nonsense and ridiculous processes that I'd experienced with the likes of Santander and Lloyds when trying to open/move/close accounts were nowhere to be seen. I'd highly recommend using them, it's how banking used to be! Reviewed on: 30th September 2024

Good customer service and communication, account ver...

Good customer service and communication, account very easy to set up! Reviewed on: 24th August 2024

Difficult to use and misleading website.

Difficult to use and misleading website. Have not acted on maturity instructions. Have also forgotten to credit interest. You have to check every detail with this bank. Reviewed on: 21st August 2024

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