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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13900 reviews)

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4.95

Based on 13,900 reviews, last reviewed 31st May 2025

262900% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

informative... Every time I have needed to phone staff have been very informative,respectful and have done everything they can to keep me informed, how to go about t... Read more Reviewed on: 31st May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13900)

Review of the StepChange, Debt Management:

I was drowning Step Change gave me a boat

I was drowning and buried my head in the sand about it all as it all heaped on top of me. Contacting step change was the best thing that could ever happen for me financially. Reviewed on: 3rd May 2024

informative...

Every time I have needed to phone staff have been very informative,respectful and have done everything they can to keep me informed, how to go about things. Reviewed on: 31st May 2025

StepChange - the go to company

They have massively helped me get into a budget and debt free within a realistic time frame and budget. Anyone I’ve spoken to had been so understanding and helpful compared to other companies I have attempted to use. Reviewed on: 30th May 2025

This is an amazing service which has helped me make...

This is an amazing service which has helped me make significant changes to my financial situation. I cannot begin to describe how great it feels to see an end to all the stress. A huge weight has been lifted. Reviewed on: 30th May 2025

Strongly recommend

Very nice and helpful customer service, the website (customer account) is easy and understandable, They solved all my financial problems. Highly recommend. Reviewed on: 30th May 2025

Non judgemental

Did not judge and very friendly to deal with . Simple and straightforward to go through the process Reviewed on: 30th May 2025

Rebecca Cox's review of stepchange

They are very nice and very helpful people online and on the phone. I'm so grateful to them helping me get out of debt, thank you so much. Rebecca Cox. x Reviewed on: 30th May 2025

Really helpful.

Really helpful. Gave me confidence I could get my finances under control Reviewed on: 30th May 2025

Brilliant

I have been with Stepchange since 2004.Always been excellent, keeping me updated on changes and my reviews. They helped me with my debts after a relationship breakdown. They contacted my debt companies which helped a great deal with the stress. My debts are soon finished and I owe a lot of gratitude to Stepchange, I 100% recommend this company. Don’t bury your head contact them asap, very friendly and approachable people. Reviewed on: 30th May 2025

They helped right from my first contact with them.

They helped right from my first contact with them. Reviewed on: 30th May 2025

ill start by saying prior to contacting step change...

ill start by saying prior to contacting step change I struggled with paying back my debts but every month i paid on time and in full and never missed a payment but my quality of life was diminished to nothing but work sleep work sleep and stress about money. eventually i had enough and sought out help from step change from the get go they we're fantastic and very understanding. they had all the time in the world to go through my options and answer any and all questions i had. sadly during the first few months of my dmp i had a few set backs at work that found me having to lower my monthly payments temporarily while things got back on track. and oh my lord how easy and stress free the process was. so much in the next few months when thing improve im not stressing about upping my payments back to the original. honestly the freedom the happiness they have given me can not be understated. please if you are struggling with debt or just living life because of the monthly payment or anything do seek help. its never too late to seek freedom Reviewed on: 30th May 2025

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