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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13558 reviews)

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4.95

Based on 13,558 reviews, last reviewed 25th May 2025

229900% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was very helpful for me to be given the option of... It was very helpful for me to be given the option of speaking with friendly and helpful staff rather than being confined to dealing with everything on... Read more Reviewed on: 25th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13558)

Review of the StepChange, Debt Management:

Lifeline...

When I first contacted Step change back in 2017 I had debts I couldn't afford to pay every month I was at my wits end. Step change helped me firstly by reassuring me that I could get my finances under control and helped me put a debt management plan together. The great thing is they contacted every single one of my creditors to inform them of my situation and what I could afford to pay back. This took the pressure off and although some creditors still tried to hound me the great majority backed off and allowed me to pay them back more gradually. Dont hesitate to contact them if you find yourself in difficulty, you have more options than you know, and believe me there is no scenario Step Change have not encountered. Reviewed on: 15th May 2024

It was very helpful for me to be given the option of...

It was very helpful for me to be given the option of speaking with friendly and helpful staff rather than being confined to dealing with everything online. Reviewed on: 25th May 2025

Non judgemental

Very helpful, non judgemental, making life easier to cope and an expected date when all will be clear. Reviewed on: 25th May 2025

I'm so glad I contacted Step Change.

I'm so glad I contacted Step Change. They were practical, supportive and completely non-judgemental. I have got back so many hours that I used to spend worrying about debt and I've got an actual date when I'll be debt free. Really recommend! Reviewed on: 25th May 2025

When I was at rock bottom and could see no way out o...

When I was at rock bottom and could see no way out of getting on top of my debt..Stepchange helped me so much. I have peace of mind my debts are still being paid but I'm not struggling. Reviewed on: 25th May 2025

Very easy to deal with showed compassion and caring...

Very easy to deal with showed compassion and caring throughout the procedure. Reviewed on: 25th May 2025

Support That Truly Made a Difference

We found ourselves overwhelmed with a significant amount of debt and couldn’t see a way forward. StepChange provided us with practical, compassionate advice and clear, manageable steps to take control of our situation. It was incredibly tough at first, but knowing that something was finally being done brought us much-needed peace of mind. With their support, we stuck to the plan—and now, we’re completely debt-free. The experience has not only lifted a huge weight off our shoulders but also taught us to manage our finances more wisely and with a focus on a more secure future. Reviewed on: 25th May 2025

Stepchange helped in my critical moment

I had to seek the help of Stepchange at a critical time withdeadlines imposed on me by creditors. Stepchange made the process simple and they worked fast to rescue me from financial drowning. With their help I was able to stabilize my own situation. Reviewed on: 25th May 2025

I’m still very concerned about my situation especial...

I’m still very concerned about my situation especially with my credit cards & when they will eventually be paid. I’m still being threatened by county court judgements etc Reviewed on: 25th May 2025

I was completely overwhelmed when I asked for help b...

I was completely overwhelmed when I asked for help but it was the best decision I’ve made. Although it will take a while to become debt free at least I now have enough money to live on and the letters from my debtors have stopped so I can sleep again! Reviewed on: 25th May 2025

It's very efficient and trustworthy company.

It's very efficient and trustworthy company. Reviewed on: 25th May 2025

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