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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14081 reviews)

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4.95

Based on 14,081 reviews, last reviewed 6th Jun 2025

280400% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very easy and clear process. Very easy and clear process. Not made to feel guilty wrong. Just there to help you. Reviewed on: 6th June 2025

Latest lowest rating:

1

Load of crap, can’t ever talk to anyone. Laos of crap, can’t ever talk to anyone. Set it up and forget about it. Reviewed on: 6th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14081)

Review of the StepChange, Debt Management:

Took a huge weight of our shoulders

We were sinking under our debt, robbing Peter to pay Paul but after talking to StepChange, we knew that we had an option to help us repay our debts. I can sleep without worrying how I was going to feed my children the next week. They were non judgemental and gave sound professional advice. Reviewed on: 8th July 2020

Very easy and clear process.

Very easy and clear process. Not made to feel guilty wrong. Just there to help you. Reviewed on: 6th June 2025

Brilliant service

Helped me to move on with my life debt free Reviewed on: 6th June 2025

Very helpful and extremely supportive.

Very helpful and extremely supportive. Very quick and easy to apply Reviewed on: 6th June 2025

Stepchange have been a phenomenal support at such a...

Stepchange have been a phenomenal support at such a difficult time. I highly recommend their service Reviewed on: 6th June 2025

A well-informed and supportive helping hand

I was very confused and anxious about what I should do. The options explained by StepChange were clear and very helpful. StepChange negotiated monthly payments with my creditors and this was a huge help. I now pay an agreed monthly amount which StepChange divides among the creditors. However, I am still struggling, as the cost of essentials, energy and council tax has risen, and this has wiped out the increase in my state pension. I am hoping StepChange can shortly help me to come to a new arrangement with my creditors and I am gratefyl for the calm support and advice the advisors offer. Reviewed on: 6th June 2025

A life saver!!!!

I was apprehensive to contact Step change at first, but the moment I contacted them they have been so supportive, understanding and super informative , patience and kind. The whole process was very easy and the team is always available to help. They are a life saver!!!! Reviewed on: 6th June 2025

Very helpful

I was really anxious about contacting them for the 1st time but they were really helpful and understanding. I was put at ease by their friendly manner and the way everything was explained to me. Reviewed on: 6th June 2025

Brilliant

Honestly believe stepchange saved my life, was in such a financial hole and couldn't see anyway out. Reviewed on: 6th June 2025

Best thing I did still paying of my debt i can relax...

Best thing I did still paying of my debt i can relax more knowing I have your help Reviewed on: 6th June 2025

Stepchange offer an amazing service.

Stepchange offer an amazing service. It was so straightforward to get started and the team explained everything so simply to me. All my options were laid out with time frames as well as outcomes after each option. Fabulous! My only issue, and it's something of nothing, was contacting via phone. Emails were fine, but the opening hours seemed to change and as someone who worked 9-5 it was often hard to get in touch with the wait times included. Over all though I would 100% recommend anyone who is struggling to get in touch and talk through their options. Reviewed on: 6th June 2025

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