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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13952 reviews)

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4.95

Based on 13,952 reviews, last reviewed 6th Jun 2025

267800% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange my Heroes When I first called Stepchange they were not judgemental and each time I have needed to call the staff have been very helpful and understanding. My ... Read more Reviewed on: 6th June 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13952)

Review of the StepChange, Debt Management:

Excellent customer service

Very professional staff at the end of the phone always willing to help and understand your problems. Reviewed on: 10th July 2020

Stepchange my Heroes

When I first called Stepchange they were not judgemental and each time I have needed to call the staff have been very helpful and understanding. My debt problem had made life very difficult but they helped so much to make my debts easy to manage. I had a very uncontrollable debt problem which was getting worse with the added interest every month and I did not know what to do. Stepchange helped to get the interest stopped and with a DMP I have got to a point where I will be debt free very soon.. Reviewed on: 6th June 2025

always profesional, and very respectful

always profesional, and very respectful Reviewed on: 5th June 2025

There when I needed help

When my finances did not go according to plan and I needed advice and assistance Step Change were very helpful and understanding and made the process to managing my situation easy and without any embarrassment. Reviewed on: 5th June 2025

Excellent and professional

Step Change reduced my DMP by two thirds, which saved me struggling each month. They were excellent in assisting me list my income and outgoings. Reviewed on: 5th June 2025

Debt free after 18 years!

18 years on this plan, you guys are fantastic thank you, my life has changed from the stress at the beginning to now debt free, kind and caring understanding staff, my advice to anyone struggling with finance please pick up the phone, you won't look back. Reviewed on: 5th June 2025

Knowledgeable

They are professional and very understanding Reviewed on: 5th June 2025

Thank you

Supportive, and professional . Communication is first class and zero judgment just support and facts Reviewed on: 4th June 2025

Staff was very helpful and understanding

Staff was very helpful and understanding Reviewed on: 4th June 2025

Excellent company helped us deal with our debt.

Excellent company helped us deal with our debt. Stopped the interest and made easy monthly payments Reviewed on: 4th June 2025

Great advice and assistance given always

They have always given me great advice and assistance when necessary. A brilliant organisation. They're very professional and friendly. They are there to help not judge. Reviewed on: 4th June 2025

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