Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16819 reviews)

View other StepChange products

4.95

Based on 16,819 reviews, last reviewed 19th May 2026

101150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Don’t know where I’d be without them, truly! When I got introduced to step change, to be honest, I was drowning in debt. I had fled domestic violence but the bills had piled up whilst being finan... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16819)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Instant peace of mind

I had been ignoring letters from creditors for several months and ended up with two CCJs in the process. Handing the baton over to Step Change just lightened the load. I felt so at ease once I knew everything was in their hands. Best thing I could have done Reviewed on: 7th July 2023

Very helpful

I’m really happy Step change managed my debt very nicely and reduced my anxiety and tension!! Reviewed on: 7th July 2023

Save my life

I don’t know where to start! I was referred to step changes by my bank HSBC’s. I was struggling with ´my finance and reach my lowest moment in life. As a nurse people expect you to be financially stable. Unfortunately for me, I had experience bereavement. I didn’t know about step changes. Coming to step change , I thought I was going to judge and told off! I felt embarrassed and struggled to admit that I was struggling. I took the courage to call step change as per my bank advice . Everyone to whom I spoke too were very professional ! They listen to me with caring and compassion ! They took time to look into my finance and where I was falling. I have never had saving but today I have saving. I received coaching over the phone in regards to my finance . They advised me not to borrow again and get rid of my credit cards. All of these were done with caring and good support. I feel now I can breath. I was able to to get breathing space which has help so much. Thank you for your support ! You have made a huge difference in my life. I am grateful ! I can now smile and enjoy life again. Many thanks to everyone Reviewed on: 7th July 2023

Brilliant

I was on my last ounce of everything before talking to step change, Reviewed on: 7th July 2023

recommend more

This company helped me so much I now I wanna love and enjoy life where am my money worries left me on worries and no able to see positives in life. So thank you Reviewed on: 7th July 2023

Great support and advice.

I ask for advice and help with my debt problems and was given great advice and help, I had a payment plan set up with ease and they dealt with the company's I owe money to, nothing was to much trouble and I did not feel judged or useless. Reviewed on: 7th July 2023

Friendly straight forward advice

Step change helped me beyond words when I was in a very dark place Reviewed on: 7th July 2023

Saved my life

Having never been in debt after losing my job I didn't know where to turn, I had mental health issues and anxiety from COVID. The team were amazing treated me with respect and they sprung into action straight away to get my life back. I do not know where I would be without them to me the are part of the emergency services. Reviewed on: 7th July 2023

Brilliant debt management plans

I contacted step change when I found myself in a financial pickle. They were understanding and helped beyond belief. I pay , 1 monthly amount, and they sort everything out. Thankyou step change. Reviewed on: 7th July 2023

Excellent assistance

Is worth waiting in the line to get through they are very busy but very understanding very helpful not judgemental at all great advise an directions given Reviewed on: 7th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 4.92 from 13 reviews
Debt collection
from Ayom Debt Recovery 1.49 from 87 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub