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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16825 reviews)

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4.95

Based on 16,825 reviews, last reviewed 20th May 2026

101450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very profesional your people dont judge Very profesional your people dont judge Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16825)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

solved my worries

very uncertain about going through my finances but step change took away all my worries and i was able to sleep for the first time in months Reviewed on: 7th July 2023

Fantastic supportive charity

I was in real trouble and StepChange rescued me. Absolute life savers. Very professional kind patient staff. Great website. Brilliant communication. Took the pressure off of me and gave me my life back. Reviewed on: 7th July 2023

Truly honourable

This company should be proud of their purpose, COVID has left so many individuals in financial hardship, Step Change are truly there to help, thank you so much for making my life more manageable x Reviewed on: 7th July 2023

So helpful

I recently approached Step Change and they were so helpful and professional. Did not make me feel uncomfortable and were non-judgmental. They were able to help and I am at the start of getting my finances sorted. Reviewed on: 7th July 2023

So reassuring fabulous company!!

To say Step change changed my life would be an understatement!! Absolutely fabulous company and an even more fabulous team of people! The team have been so reassuring and understanding even when it was a pretty dark time for me. Easy structure once my debt management plan was up and running and I can keep track of exactly where I am with my repayments. I really couldn't recommend them enough, they have helped and taught me such a lot regarding my finances. Reviewed on: 7th July 2023

Fabulous help

They made you feel easy and not once made you feel stupid for getting yourself into debt this company went above and beyond to help you. Reviewed on: 7th July 2023

Instant peace of mind

I had been ignoring letters from creditors for several months and ended up with two CCJs in the process. Handing the baton over to Step Change just lightened the load. I felt so at ease once I knew everything was in their hands. Best thing I could have done Reviewed on: 7th July 2023

Very helpful

I’m really happy Step change managed my debt very nicely and reduced my anxiety and tension!! Reviewed on: 7th July 2023

Save my life

I don’t know where to start! I was referred to step changes by my bank HSBC’s. I was struggling with ´my finance and reach my lowest moment in life. As a nurse people expect you to be financially stable. Unfortunately for me, I had experience bereavement. I didn’t know about step changes. Coming to step change , I thought I was going to judge and told off! I felt embarrassed and struggled to admit that I was struggling. I took the courage to call step change as per my bank advice . Everyone to whom I spoke too were very professional ! They listen to me with caring and compassion ! They took time to look into my finance and where I was falling. I have never had saving but today I have saving. I received coaching over the phone in regards to my finance . They advised me not to borrow again and get rid of my credit cards. All of these were done with caring and good support. I feel now I can breath. I was able to to get breathing space which has help so much. Thank you for your support ! You have made a huge difference in my life. I am grateful ! I can now smile and enjoy life again. Many thanks to everyone Reviewed on: 7th July 2023

Brilliant

I was on my last ounce of everything before talking to step change, Reviewed on: 7th July 2023

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