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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.95

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Life Saving!

This service is absolutely phenomenal and to put it frankly, They Saved my Life. Not only have they helped me with my finances and to get total control of my life but they have spoken to me and advised me wisely, fairly and empatheticalky.. They gave me everything back when I thought my financial shackles had robbed me of everything. Thank you Step Change you guys are one in a billion! From the bottom of my heart you deserve this award. Reviewed on: 7th July 2023

Fantastic organisation

After battling with myself day to day with regards to obtaining debt advice, I finally made the call and it was the best thing I could have done for myself. Every one I spoke to was so helpful and spoke to me in great detail in regards to my options. I'm so thankful for this organisation and would absolutely recommend speaking to Step Change if they're struggling with debt. Reviewed on: 7th July 2023

Professionals active listeners

a team of professional who know what they are doing, kind supportive and approachable. Reviewed on: 7th July 2023

Absolutely above and beyond

I have found all of the advidors at Step Change second to none whilst being quite overwhelmed due to some financial difficulties. I am very grateful Step Change were recommended to me by a professional organisation. They have recently helped me with advice and support and guided me. The worry has been reduced knowing Step Change are always there to help. Approachable, helpful, professional, polite and courteous at all times. Thank you all so much at Step Change. Reviewed on: 7th July 2023

Understanding, Calm and Reassuring

I was very confused about what I need to do and how to do it. However from the beginning the agents throughout have been nothing but amazing. Finally I feel I am a step closer to becoming a lot more confident and within 6 to 12 months I will see the benefit of support that StepChange has provided. Thank you Reviewed on: 7th July 2023

best among the rest

they have been very surpotive to me and many others hence the deserve this award Reviewed on: 7th July 2023

Excellent service

This company are very helpful the people ive spoken to was with me from the 1st step to the end sorting everything out for me the advise I received was exceptionally with listening and communication all the way Reviewed on: 7th July 2023

Stepchange

Stepchange website was very helpful. and the staff were very helpful and knowledgeable and put my mind at ease. Reviewed on: 7th July 2023

Lifesavers, no less

What a wonderful service step change bestows upon my life. It means restful sleep and a baseline anxiety has lifted in my life. A massive thanks. Reviewed on: 7th July 2023

Taken the weight off my shoulders

I felt I was drowning in debt and thought I would never get out of it. Step Change has changed my life and I know when I will be debt free. I feel like I can breathe again. So grateful. Reviewed on: 7th July 2023

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