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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16791 reviews)

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4.95

Based on 16,791 reviews, last reviewed 17th May 2026

99800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent Brilliant service always there to help Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16791)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Offered me great, understanding support

Step change helped me to get an affordable debt payment plan quickly and offered great support throughout the process. Their staff are knowledgeable and not at all judgmental no matter what situation you are in. Reviewed on: 7th July 2023

Life changing

An amazing life saver. My finances have improved so much since they took charge of my debt management. Thank you!! Reviewed on: 7th July 2023

Excellent service and very friendly and understanding

I found step change very helpful and they have continued to be helpful. My monthly payments are manageable and getting paid off Reviewed on: 7th July 2023

Debt management

Using this service has helped take some of the stresses and strains from me. I suffer with depression and anxiety. They are so professional, polite and helpful. Always willing to support when and wherever they can. I can't recommend them enough Reviewed on: 7th July 2023

Cost of living help

Helped me by putting a debt solution package together and get me out of financial trouble when I needed it most. Very grateful to them Reviewed on: 7th July 2023

Really helpful

I entered a debt management plan with step change after my credit cards got out of hand. It was easy and staight forward to do and I now see the light at the end of the tunnel and will soon be debt free. Reviewed on: 7th July 2023

Very helpful in difficult situation

The forms are easy to fill up online, customer support is excellent. They dealt for me with very difficult situation when I could not cope with anything. Reviewed on: 7th July 2023

Best Choice Ever

I was previously with a debt management company called The Financial Wellness Group who charge Very High Amount In Fees for there service I was paying £152 a month and they were taking £47 of that in fees. I see an advert appear online for StepChange so I took a look at there reviews and website and as there a charity run company no fees are charged it all looked very positive so I signed up with them. My debt will now be cleared within two years instead of six years as advised with the previous debt management company. The sign up process was straight forward and the online portal is very easy to use. I took out 60 days breathing space on my account which is a government process which means you don't pay a penny until 60 days on your account this allows StepChange to notify your creditors and so they can start sorting out the repayments amounts. Samuel (Sam) was very helpful. I have recommended StepChange to a family member who is in the process of signing up too. My advise to anyone thinking about signing up to StepChange is do it, ditch any Debt Management Company who charge fees and save ££ with StepChange. Reviewed on: 7th July 2023

Life line

Helped me so much when I thought there was no hope cannot recommend enough Reviewed on: 7th July 2023

Gave me tools and strength to make changes

Having had financial problems all my adult life, I didn't know how to get out of the cycle I was in. Step Change made it easy for me by talking me through every stage, supporting me with my budget planning, making it easy to face the debts I had. They have an online portal where I can check my progress and make budget changes. It's encouraged me to manage money better in general as I can see the benefits of getting in control of it all. My management of money has improved more in this last year than it did in years when I was trying to manage it all on my own. I'll be debt free in Feb 2024 and it's down to using Step Change. I'd have been paying them off for years longer otherwise. They're easy to contact and the staff are really helpful too. Reviewed on: 7th July 2023

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