Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

View other StepChange products

4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

in big frouble at the start,but stepchange turn this...

in big frouble at the start,but stepchange turn this around with thair exalant manament team Reviewed on: 1st May 2024

Friendly staff

Easy to talk to. No judgemental. Simple process. Helpful staff. Reviewed on: 1st May 2024

Wonderful Experience.

Wonderful Experience. Extremely helpful in everything Reviewed on: 1st May 2024

So helpful the relief that they were able to help me.

So helpful the relief that they were able to help me. Reviewed on: 1st May 2024

Don’t be afraid to reach out to stepChange and get y...

Don’t be afraid to reach out to stepChange and get your debts in control. They been great so far, I have 4 more payments (hopefully) left until I will be debt free and all thanks for StepChange. Reviewed on: 1st May 2024

Fantastic helpful people!

Fantastic helpful people! No judgement, just great help and advice. They take the weight off your shoulders and let you sleep easy knowing everything is under control. Thoroughly recommend. The best time to sort your debt out is yesterday but today is better than tomorrow. Sort it know and rest easy. Stepchange will help. Reviewed on: 1st May 2024

How to pay what you owe.

Been a client of StepChange for a number of years. I did not want to go down the IVA route I wanted to pay what I owed. With StepChanges help I have cleared my original debt of £65K down to £11K currently owed. They are very helpful and understanding. Reviewed on: 1st May 2024

Great service and always professional advice.

Great service and always professional advice. Easy to talk too and to access the service. They never make you feel uncomfortable in difficult circumstances. Reviewed on: 1st May 2024

I was lost and did not know how I was going to cope.

I was lost and did not know how I was going to cope. StepChange was suggested to me by my bank .i phoned them and have not looked back since I got my first good nights sleep . They do not judge you in anyway and are very friendly and super helpful cannot recommend them high enough . Thank you StepChange Reviewed on: 1st May 2024

All completed online

All completed online with no embarrassing phone calls to discuss things I'm already ashamed of. Really easy to complete. Great at keeping me up to date. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub