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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16828 reviews)

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4.95

Based on 16,828 reviews, last reviewed 20th May 2026

101600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Someone who understands what you are going through a... Someone who understands what you are going through and understands what you need.Good listener,makes you feel good Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16828)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Help when its needed

Having arranged a DMP I have had little problems since it started and what queries I have had have been solved instantly. Its good to know they have your back. Thank you Step Change Reviewed on: 14th June 2023

Discreet and professional

Simple process and respectful of your financial position. It has taken a huge weight off of my mind where creditor’s would not help me. Thank you Reviewed on: 13th June 2023

What a relief

A set of angels, anxiety busters, and general all round wonderful service. My life has changed since I spoke to Step Change. It was a huge step I took, ringing them, but the change was even bigger. Reviewed on: 13th June 2023

A weight lifted

I'd never heard of the charity StepChange until I broke down and told a friend I was struggling financially and got my self into debt. Was then she told me about StepChange. I called them up and they listened, the lady showed me empthathy and out me on the right track. To this I am very grateful. Highly recommended. Thank you. Reviewed on: 13th June 2023

FABULOUS!

Step Change were absolutely brilliant in the advice they provided. Reviewed on: 9th June 2023

Real help and advice

Really help you and listen,don't pressure you into anything and nice genuine people Reviewed on: 9th June 2023

So helpful

I am so glad I came to step change. I have been struggling for a long time. I was treated like a individual and was listened to. The help was fantastic. I can sleep a lot better at night now. Reviewed on: 9th June 2023

fast, accurate and with you all the way

fast, accurate and with you all the way Reviewed on: 8th June 2023

Amazing

I was in dire straights financially and step change made it very easy to understand and set up my DMP, the relief I felt was immediate and immense, thankyou step change Reviewed on: 8th June 2023

most important help

Step change was there to help when all I could see were vultures and sharks in a world of misery. Step change was able to show me that there was a light at the end of the tunnel. And to support me with advice that was reassuring and helpful in so many ways. Also to help me resolve my debt issues. Reviewed on: 8th June 2023

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