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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16828 reviews)

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4.95

Based on 16,828 reviews, last reviewed 20th May 2026

101600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Someone who understands what you are going through a... Someone who understands what you are going through and understands what you need.Good listener,makes you feel good Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16828)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Empathetic and get things done.

Step Change have been instrumental in helping sort my finances out. They've been very available and every advisor I've spoken to has been kind and extremely helpful. Couldn't recommend them more. Reviewed on: 31st May 2023

Expert, independent and accessible

Friends who have used StepChange's services are unanimous in their valuing the Charity's expertise, appreciate their independence and value being able to easily access advice. Reviewed on: 30th May 2023

Step change advisors saved my life.

Step change advisors were kind, caring and extremely helpful. They took away my fear and anxiety by helping me to resolve the issue of my debt following the death of my husband. I shall be eternally grateful to them. Thank you, Stepchange advisors, one and all. Reviewed on: 17th May 2023

IVA

Recently completed an IVA supervised by StepChange. Incredibly professional support from start to end. Changed my financial position immeasurably. Reviewed on: 13th May 2023

Amazing and helpful

Each member of staff with was helpful and caring and they talked me through all my options and have been with me every step of the way to help me sort out my money problems Reviewed on: 12th May 2023

A relief to find complete peace of mind

Absolutely amazing. Such a mine field changing benefits and getting correct results. I was practically destitute as o had no clue to the changes and monthly payments. Sympathetic patient and reassuring that it as a temporary situation and will be sorted out sooner than I expected.. was practically suicidal as a widow with kinship care from grandsons birth 2013 in Scotland to Laing my close family in years 6 bereavements and trying to help grandson deal with his grief I couldn’t string a sentence together. I messaged instead response was same day and relief of their support and empathy was amazing. I actually managed to sleep that night after so many nights worrying and allowing myself to become so exhausted I lost half my body weight and my hair through it all. Step change my ade me recover and I no l longer feel guilty am assured I was never alone. They are miracle workers Reviewed on: 30th March 2023

Great company

Great company helps people get on track financially Reviewed on: 20th March 2023

Excellent service

Empathic and understanding staff , made me feel that I could cope with my debts. Reviewed on: 27th September 2022

Absolutely brilliant

Step change have helped give me peace of mind. They do not judge, just offer fair, solid advice. I would recommend them to anyone struggling with debt problems. Reviewed on: 25th August 2022

brilliant helpful advice

no judgement friendly staff sorted all my debts no more worries Reviewed on: 19th August 2022

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