Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,795 reviews, last reviewed 18th May 2026
100000% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent service in all aspects Excellent service in all aspects Reviewed on: 18th May 2026
mamta ved's avatar
mamta ved

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16795)

Review of the StepChange, Debt advice:

No hassle no judgment help

5
Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021
Brian Tetmajeris's avatar
Brian Tetmajeris

Step Change are totally amazing.

5
I cannot praise Step Change highly enough. They are totally professional, caring, commited and understanding to your predicament. I would recommend them to anyone who is having financial difficulties. They are there to help, so just give them a call. Reviewed on: 14th August 2022
Darren Carver's avatar
Darren Carver

Life Saver

5
As soon as i contacted step change they walked me through my finances and created an affordable repayment plan for all my debts and contacted each creditor to inform them of my repayment plan. They also review your financial situation annually to highlight any significant changes to your financial situation. I cannot recommend them enough if you feel overwhelmed by your debts please do not hesitate to contact them, you will be glad you did. Reviewed on: 14th August 2022
paul joseph's avatar
paul joseph

Amazing Company.

5
Step Change are an amazing Company helping so many people who find themselves in a debt situation through no fault of their own. Reviewed on: 14th August 2022
lizzie booth's avatar
lizzie booth

Real life heroes

5
I am so grateful for the help and support I received from Step Change. At a hugely difficult and stressful time, Step Change employees were helpful and supportive without being judgemental. They patiently listened and helped me to work out a solution to my financial problems that had previously been causing me worry and stress. The people I spoke to were so patient and guided me through the debt management plan process. The online service is very useful too, with advice and information. Thank you Step Change Reviewed on: 14th August 2022
Ellen's avatar
Ellen

Brilliant

5
Sympathetic, helpful, life changing. Reviewed on: 14th August 2022
Gary Tongue 's avatar
Gary Tongue

Brilliant

5
Non judgmental and so helpful. A weight of my shoulders. So glad I went with them they have took all the stress and worry away and I am paying my creditors of at a figure I can afford. Reviewed on: 13th August 2022
Christine Deacon 's avatar
Christine Deacon

Amazingly helpful and vital service

5
Always efficient and helpful, advisers are extremely polite. Reviewed on: 13th August 2022
Elle's avatar
Elle

Financial help and reassurance

5
A very knowledgeable and reassuring team at the end of the phone who don’t rush you they listen. The online information and support is also easy to follow. I find the news letters and articles very interesting and informative. Choosing stepchange has changed my life and that might sound extreme but it’s true the day I made that’s first call reduced my stress and worry. Would totally recommend Reviewed on: 13th August 2022
Deborah Latham 's avatar
Deborah Latham

What a relief!!

5
My husband and I had built up a large debt and were struggling with repayments. Our credit card listed Stepchange to try and help us . What a relief -no judgement , no criticism just help and advice and an affordable plan to repay it. Reviewed on: 13th August 2022
Karen's avatar
Karen

Fantastic

5
Turned the light on when I was in the darkest of places. Reviewed on: 13th August 2022
Stephen Chaddock's avatar
Stephen Chaddock

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill