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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16799 reviews)

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4.95

Based on 16,799 reviews, last reviewed 18th May 2026

100200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I recently joined Step Debt Change, and they have he... I recently joined Step Debt Change, and they have helped me a lot in managing my debts. The team is very supportive, professional, and understanding. ... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16799)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Step Changed saved me.

I found myself with an unexpected and huge, unmanageable debt. Step Change listened, didn't judge, gave me reassuring advice and options I could chose from to address my situation. I was not sleeping, I was stressed by continuous calls and daily letters from the companies and felt scared and was worried sick. My debt remains huge and I will be paying it for many years to come however; with Step Change's ongoing professional help and support, in small affordable payments. I am so grateful to the many workers at Step Change that have helped me. Thank you. Reviewed on: 13th August 2022

Excellent

They helped make my life more barrable and less stressed i highly recommend them Reviewed on: 13th August 2022

Brilliant basically saved my mind

All I can say is they are brilliant saved me from losing my mind and can't thank them enough Reviewed on: 13th August 2022

Excellence

Easy to speak to and very helpful with any questions you might have Reviewed on: 13th August 2022

Simply the best

I was in a terrible debt crisis and at my wits end when I reached out to Stepchange. Their amazingly friendly and understanding staff helped me to find a sustainable and workable solution to my debt issues. They have continued to support me brilliantly for nearly two years and stay in touch with reviews, advice and help whenever I need it. I don’t know what I would have done without them! Reviewed on: 13th August 2022

Good honest help no hidden catches or fees

Friendly efficient professionals who really know their job and subject matter l ws put at ease being g able to chat to a human on the phone who showed nothing but empathy and understanding makes this difgicult time easier there's no.judgement from these helpful people too. They're great Reviewed on: 13th August 2022

Helpful, supportive, trustworthy and reliable

Can't recommend stepchange more highly...supportive all the way, experienced, helpful and customer friendly. If I could give more stars I would, I have complete confidence in them and their professionalism and complete understanding of what people in debt are going through..Brilliant service! Reviewed on: 13th August 2022

Amazing, non-obtrusive support

I have been supported by Step Change for a number of years now after the embarrassment of getting in debt. I have been humbled by their care whilst not being over officious. Regular emails of help and guidance give me a sense of control and monthly statements help me stay focused whilst on a long journey. Thank you, Step Change. Reviewed on: 13th August 2022

Simply the best

Have and still helping me get my finances on the right path. Would highly recommend them to anyone with finance difficulties. They make sure you are still able to live whilst making sure your creditors are sorted with payments and you have no more hassle from them for more money. Reviewed on: 13th August 2022

Step Change saved me

I was struggling so much before I reached out to Step Change. I felt a lot of shame about my financial situation but Step Change offered exactly what I needed: solid advice, compassionate support and clear solutions. Step Change have allowed me to get my life back on track and see a light at the end of the tunnel and I’m so grateful. Reviewed on: 13th August 2022

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StepChange: Debt advice reviews

100200% increase in 5 star reviews

900% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (16799)

No hassle no judgment help

Step Changed saved me.

Excellent

Brilliant basically saved my mind

Excellence

Simply the best

Good honest help no hidden catches or fees

Helpful, supportive, trustworthy and reliable

Amazing, non-obtrusive support

Simply the best

Step Change saved me

Join Smart Money People

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