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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16822 reviews)

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4.95

Based on 16,822 reviews, last reviewed 19th May 2026

101300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From the word go I have found step change very helpf... From the word go I have found step change very helpful through the whole process and they are always there with advice Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16822)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

There for me

Stepchange was there for me from the beginning when I needed a solution to my debt problems and anxiety. They explained everything clearly and taken the weight off my shoulders by agreeing a realistic payment schedule and liaison with my debtors Reviewed on: 13th August 2022

Literally life changing

None judgemental and incredibly helpful service which literally gave me my life back over crippling debt and taught me how to budget. The future is a lot brighter thanks to StepChange Reviewed on: 13th August 2022

Excellent organisation

I received excellent advice and encouragement in one telephone call Reviewed on: 13th August 2022

step change are awesome

my thanks to step change for helping me with my debt but also they are always so very kind too! :) Reviewed on: 13th August 2022

Thank you

Don’t know what I would of done with out their help..can’t praise them enough Reviewed on: 13th August 2022

They have changed my life by making my debt manageable

I was put on a debt management plan and it has made my monthly payments affordable and easy. Reviewed on: 13th August 2022

Superb support

I’ve been on a DMP for around a year with Step Change and I really feel like I’m taking the right steps to become debt free. Although it will take a few more years, I never feel pressured to pay more than I can afford, I can review my payment online or over the phone with an agent and they always do what’s best for my circumstances. The staff seem genuinely caring and want to help, no judgment. I recommend StepChange to everyone who needs help to manage their debts as I’ve felt so supported and safe in their care. Reviewed on: 13th August 2022

So helpful and understanding

Step Change have always provided an excellent service. It is a very stressful time when you are struggling with financial problems but Step Change make you feel relaxed and help you feel better. Thank you for your support and understanding, it has meant so much. Reviewed on: 13th August 2022

Cash-busters.

From that high wire walk where it's easy to fall. Stepchange came and removed it all. No cash-flow worries or "what's left for food" All gets removed and changes the mood. The details given on who what where End that suffering and much dispair. You get your life back, a proven fact Remove your problems, it's time to act. Stepchange are life savers and perhaps, don't know it. Reviewed on: 13th August 2022

A light at the end of darkness

Before I choose to help myself get out of a horrible situation I was drowning in debt and misery, I found stepchange and they literally gave me hope and a light and changed my life around, I’m at the end of my debt plan and it’s given me tools to budget and manage my money better going forward, couldn’t recommend them enough. Reviewed on: 13th August 2022

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