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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16807 reviews)

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4.95

Based on 16,807 reviews, last reviewed 18th May 2026

100600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change have made such a difference to my life Step change have made such a difference to my life. Fab support to get me back on track and face up to what wasn't going away and became out of contro... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16807)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Living with debt

I don't know where I'd be without step change, they help you through your financial situation and come with an affordable plan to start paying back your debt. Reviewed on: 12th August 2022

Stepchange

Fantastic company who helps so many people. Wish I'd got help sooner Reviewed on: 12th August 2022

Very helpful staff

Helped me sort out my debts easily and keep in contact so I don't feel alone. Reviewed on: 12th August 2022

Saved My Mental Health

My mental illness caused me a lot of problems with my finances. Step Change were brilliant at breaking the points down and explaining how and what could be done to become financially secure and stable again. They have been there during the difficult times and always offered advice when needed. Plus I have not had a single bad experience with the people and staff I speak to. They are always patient. Always polite. And always available. Reviewed on: 12th August 2022

Saved my life

I did not know what to do. I was told about Step change.At first I was ashamed I had let my self get to the stage I had. I plucked up the courage ring and they did not judge me, but helped me so much. Reviewed on: 12th August 2022

Friendly

A great understanding organisation, helpful and explains well, also prompt. Reviewed on: 12th August 2022

real help when you need it

really helped us manage ouir debts Reviewed on: 12th August 2022

Made life liveable again

Step change took control of my finances after a long period of depression where my finances spiralled out of control. There help and understanding gave me back my self confidence to move forward with my life. Reviewed on: 12th August 2022

Help when I needed it

I was drowning in debt and after a bogus phone call from someone who said they could help me I contacted Stepchange. I am so glad I did because their help and advice has really helped. The person who handled my call 2 years ago was non-judgemental, listened to my story and pointed me to the right help. I honestly don't know how I would have managed without the help and advice from Stepchange. Thank you so much Reviewed on: 12th August 2022

Great Company

Stepchange have beenBrilliant,helping me clear my Debt,always there if I needed any,advice or Help. Reviewed on: 12th August 2022

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