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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Great Company

Stepchange have beenBrilliant,helping me clear my Debt,always there if I needed any,advice or Help. Reviewed on: 12th August 2022

Priceless support and life changing debt managemengt

Without the help I have recieved from StepChange my life would not be worth living. Finally I can see a way out of a total living hell. I owe my life to StepChange and the support and help they have given me Reviewed on: 12th August 2022

Life management

They helped me have a life again Reviewed on: 12th August 2022

Fantastic charity so supportive and helpful.

They have been fantastic along my debt journey can't thank them enough and would recommend them to anyone in the same situation Reviewed on: 12th August 2022

Fantastic organisation

Helped me to sort out my debt, helped me to budget and enabled me to sleep at night, instead of worrying all the time. Reviewed on: 12th August 2022

Best thing ever

Step Change have changed my life. I no longer live in fear of being chased for debts. I can see a light at the end of the tunnel and I will be forever grateful for all the wonderful help I have received. Reviewed on: 12th August 2022

Brilliant at debt management

Always friendly and helpful,sorted my dmp quickly and gave me peace of mind after constant worrying about my debt Reviewed on: 12th August 2022

Life-Savers

I had lost all hope of ever being debt free when Step Change were recommended to me. They have been amazing. I was able to set it all up online which helped with my anxiety and I'll be free of debt in a months time. I can't thank them or recommend them enough x Reviewed on: 12th August 2022

Brilliant service

Cannot fault them! Brilliant! They really helped me when I needed them most. Reviewed on: 12th August 2022

Financial Efficiency

I have had to use Step Change Financial Advisors twice now. Both times I have found them to be friendly, caring, very helpful and efficient in every aspect of the service I needed. They really made me feel so at ease, so it was so easy to talk to them. I would recommend them to anyone. Reviewed on: 12th August 2022

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