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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Brilliant, friendly and helpful. Life changing

Absolutely fantastic. I have mental health issues and cant communicate well on the phone regularly, but stepchange advisors were happy to help me via email. When I was able to talk to the advisor in the phone, they were friendly, non-judgemental and very helpful. My dmp was set up quickly and easily and i can now manage my debts with affordable payments. Absolutely wonderful charity Reviewed on: 12th August 2022

Charming personal and very professional in every way.

As I’m a DMP plan I am very satisfied with step change handling my plan. Reviewed on: 12th August 2022

Pragmatic and compassionate

Any time I need help and need to get advice Step Change are happy to help me - unsure where I would be without this FREE advice Reviewed on: 12th August 2022

Saved our lives

We didn’t know what to do, our debts were running away from us! when my husbands health meant, he had to retire early, and due to me working full time we were not eligible for any benefits. That meant we struggled! If it wasn’t for the kindness and respect I was shown when I phoned them… well I really do not know if we would still be here. Because of them we do not have ‘threatening’ letters and we are managing just. However when things change for us again they are there with respect and kindness. Reviewed on: 12th August 2022

Saved my marriage

Our arguments about money were bad we were in over over heads. Step Change we’re helpful,, sympathetic, kind and professional. We both felt a weight had been lifted off our shoulders. Reviewed on: 12th August 2022

Helpful without feeling judged

It was very hard for me to accept I had a gambling problem and managed to get myself in excess of £40k debt - Step change helped me to sort my debts out without being judgemental & I’m now over half way through paying my debts off. I don’t have to deal with different companies - I pay one lump sum to Step Change & they deal with everything else. Stress free & I can see light at the end of the tunnel now - thanks to them. If they weren’t there I think I would be in a very dark place with only one option left. Reviewed on: 12th August 2022

Life savers !!

I was in a very dark place, drowning in debt and not sure how to get out … approached Stepchange and they took all the stress away, loads of help and advice and put a definite light at the end of our tunnel. Reviewed on: 12th August 2022

Excellent service

After falling heavily into debt i couldn't see a way out.After seeing an advert i contacted Stepchange and from the first minute i was made to feel much more positive.They are/have been with everystep of the way with my plan and there is definitely light at the end of the tunnel.Overall an excellent company Reviewed on: 12th August 2022

Life saver

I don't know where I would be if it wasn't for step change. They have helped me so much And they always keep intouch. Reviewed on: 12th August 2022

Always helpful, nothing is too much trouble

Really helpful all through my debt management journey Reviewed on: 12th August 2022

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