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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Step Change are life savers

Stepchange have been my lifeline in managing the debt I have been left with through a romance scam. I don't know how i would have survived without their help Reviewed on: 1st May 2024

Very helpful from start to where i am now.

Very helpful from start to where i am now. Couldnt complain about there help Reviewed on: 1st May 2024

Debt Can Be Managed Stress Free by 'Changing Step'

The advisers are excellent, patient and knowledgeable, aware they deal with people highly stressed by the pressure of being in debt and unable to cope with all aspects of managing it. The company obviously has people's interests at heart and does a good job at finding solutions suitable to each and every person. Reviewed on: 1st May 2024

fantastic service help me sort out my debts and take...

fantastic service help me sort out my debts and take the pressure off me and reduced my repayments Reviewed on: 1st May 2024

They took the worry away.

They took the worry away.was worrying about repayment.Stepchange sorted it for me. Reviewed on: 1st May 2024

I find Stepchange very helpful and supportive with m...

I find Stepchange very helpful and supportive with my case. Reviewed on: 1st May 2024

The second time will hopefully be the last!

This “unfortunately” is the 2nd time I’ve used Stepchange over the years. I find them to be utterly professional and their on line tooling extremely easy to complete/use. The feeling you get knowing that your debt is being repaid back but in a manageable way is awesome, literally a weight off your shoulders. I’m looking forward to being debt free is a short few years and not a complaint in sight from anyone during the first 18 months of my plan. Would highly recommend. Reviewed on: 1st May 2024

Felt like I was drowning in debt, worrying all the t...

Felt like I was drowning in debt, worrying all the time as my circumstances had changed. I am now in control with help from Stepchange. Thank you !!! Reviewed on: 1st May 2024

An incredible organisation.

An incredible organisation. I'm not sure how we would have managed to turn our finances around without their support, expertise and compassion. Reviewed on: 1st May 2024

Debt magicians

I've been with stepchsnge for sometime now and they have been excellent always there for help and support and have kept the creditors from my door debt is never a good thing but I would recommend them to anyone who is struggling to pays their debts Reviewed on: 1st May 2024

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