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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16832 reviews)

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4.92

Based on 16,832 reviews, last reviewed 21st May 2026

101800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy process to set up debt support, very knowledgea... Easy process to set up debt support, very knowledgeable supportive and non judgemental staff Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16832)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

real help when you need it

really helped us manage ouir debts Reviewed on: 12th August 2022

Made life liveable again

Step change took control of my finances after a long period of depression where my finances spiralled out of control. There help and understanding gave me back my self confidence to move forward with my life. Reviewed on: 12th August 2022

Help when I needed it

I was drowning in debt and after a bogus phone call from someone who said they could help me I contacted Stepchange. I am so glad I did because their help and advice has really helped. The person who handled my call 2 years ago was non-judgemental, listened to my story and pointed me to the right help. I honestly don't know how I would have managed without the help and advice from Stepchange. Thank you so much Reviewed on: 12th August 2022

Great Company

Stepchange have beenBrilliant,helping me clear my Debt,always there if I needed any,advice or Help. Reviewed on: 12th August 2022

Priceless support and life changing debt managemengt

Without the help I have recieved from StepChange my life would not be worth living. Finally I can see a way out of a total living hell. I owe my life to StepChange and the support and help they have given me Reviewed on: 12th August 2022

Life management

They helped me have a life again Reviewed on: 12th August 2022

Fantastic charity so supportive and helpful.

They have been fantastic along my debt journey can't thank them enough and would recommend them to anyone in the same situation Reviewed on: 12th August 2022

Fantastic organisation

Helped me to sort out my debt, helped me to budget and enabled me to sleep at night, instead of worrying all the time. Reviewed on: 12th August 2022

Best thing ever

Step Change have changed my life. I no longer live in fear of being chased for debts. I can see a light at the end of the tunnel and I will be forever grateful for all the wonderful help I have received. Reviewed on: 12th August 2022

Brilliant at debt management

Always friendly and helpful,sorted my dmp quickly and gave me peace of mind after constant worrying about my debt Reviewed on: 12th August 2022

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