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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Relief

You feel the pressure coming off your shoulders when everything is explained so clearly. Very helpful indeed. Well done and thank you Stepchange Reviewed on: 12th August 2022

Continued support

Step change allows me to be in contact whenever I am doubting that things will turn round. The team are always very supportive and never judgemental Reviewed on: 12th August 2022

Excellent

Straight forward and very helpful Reviewed on: 12th August 2022

Amazing

I cannot say enough about Stepchange. They have been totally amazing in helping me. I used to be so stressed about making payments for my debts and I can finally move on with my life with just one payment instead of lots. They are always there to help. Reviewed on: 12th August 2022

Cannot thank this company enough

How do I start this company has brought me back from despair . Helped me so much over the last 3 years without their help I wouldn't be here anymore . They helped me get my life together again .Their advise and help is paramount Thankyou again stepchangexxx Reviewed on: 12th August 2022

Fantastic

Really helpful, non judgmental in such a stressful situation. Reviewed on: 12th August 2022

Life changing support

A truly exceptional service, without this support I simply wouldn’t have been able to cope. Reviewed on: 12th August 2022

I have advised several people to contact Step change.

I initially had a poor experience with one step change advisor who gave me the wrong advice but it was righted a year later by another advisor and I have no regrets contacting them now. I would say that this charity saved my life because although I have equity in my house, I'm not physically well enough to go through the stressful process of selling up and moving. I have P.T.S.D. and physical chronic conditions and my Husband has Autism. The debts were as a direct result of our health conditions. Step change even delved into why we were in debt in the first place and were extremely professional, sympathetic and most importantly in our corner. We have no relatives and are very isolated. Step change literally saved us! Reviewed on: 12th August 2022

Care at their core

Gentle, understanding employees who make consumers feel at ease from the offset. Reviewed on: 12th August 2022

Life savers

Step change literally saved my life. I was spiralling downwards due to depression caused by over relying on credit cards and getting deeper into debt. I was struggling to pay the minimum payments and my regular bills, step change helped me work out a budget and repayments to my creditors. Thank you step change. Reviewed on: 12th August 2022

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