Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

View other StepChange products

4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

When I joined stepchange I had been in a debt manage...

When I joined stepchange I had been in a debt management plan with a different company and my debt wasn't coming down , as they was charging me so much and they was taking half of what I was paying in . Stepchange changed all that and I'm nearly debt free thanks to them . Without stepchange I might have done something stupid because I was at a very bad place in my mind , I wasn't sleeping and I was always worried bylift s would knock on my door . Reviewed on: 1st May 2024

GREAT SERVICE

Very helpful and knowledgeable team. Reviewed on: 1st May 2024

Life changer.

Life changer. Everyone you speak to is very helpful. Patient and understanding. Reviewed on: 1st May 2024

So supportive keep up the good eork

So supportive keep up the good eork Reviewed on: 1st May 2024

excellent

great very please with staff very helpful Reviewed on: 1st May 2024

Needed help...got help

Don't how they operate but took a big headache of my shoulders when I was paying out more than coming in at the start of covid.....due to lack of work my income fell and put me in a very dodgy spot ....it was all done in a matter of days ...if you feel you are losing it ....use it Reviewed on: 1st May 2024

Debt help

Best thing I ever did getting InTouch with stepchange, to help relieve the stress and worry of being in debt, my advice to anyone in debt would be to take a deep breath and go for it and get InTouch with stepchange, best thing you'll do to be in a happier position in life Reviewed on: 1st May 2024

Stepchange make a big difference

I joined several months ago to help reduce my debt level and slowly things are improving for me thanks to Stepchange who get the debts frozen for you interest wise and they deal with the Companies for you reducing a lot of stress from the individual. Reviewed on: 1st May 2024

I felt in a hopeless mess with no way out.

I felt in a hopeless mess with no way out.Stepchange have managed to organise my debts and help with my fimances.They do not shame you and keep you informed.It is like haveing a massive weight taken of your shoulders.I can sleep at night now without the stress and worry i had before.I cannot thank everyone at Stepchange enough. Reviewed on: 1st May 2024

helped when i needed it the most very help full and...

helped when i needed it the most very help full and relaxed Reviewed on: 1st May 2024

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub