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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change has completely changed my live all my wo...

Step change has completely changed my live all my worries have gone I can't thank them enough.I couldn't see any light at the end of the tunnel but now everything is that much brighter thank you stepchange Reviewed on: 1st May 2024

A life saver!

What a life saver. I was struggling financially and I came upon this organisation on the internet. Very straight forward. Non judgmental customer service. I can’t thank them enough. Thank you Step Chsnge for your amazing help. Reviewed on: 1st May 2024

Excellent company, understanding.

All in all a great service, was such a huge relief to get help, the staff were very understanding and efficient. Worth contacting with debt issues do not suffer alone or ignore. The very best company to use and contact. Highly recommend. Excellent company. Reviewed on: 1st May 2024

Peace of mind.

So pleased I decided to face my financial problems, and sort help from Stepchange. They have helped me manage my debts and I will be debt free in just a few years. The staff are very helpful and understanding and advised me on the help I could get, which I did not know about. Reviewed on: 1st May 2024

What a fantastic supportive efficient charity

I don't know what people would do without this charity. It has helped me reduce my overwhelming debts by liaising with all of my creditors and helping me make manageable monthly payments direct to stephchange to reduce my indebtedness. Reviewed on: 1st May 2024

Excellent service thank you they take time to help y...

Excellent service thank you they take time to help you if you have any problems Reviewed on: 1st May 2024

debit solution

They help me 100% with all my debts they taking all the stress of me because I did know what to do I suffer with mental health problems and I try to take my life but they step in and sorted all out for me so thank you stepchange so if you are in chrises with debts thees are your only solution they are Fantastic Reviewed on: 1st May 2024

Amazing, helpful company who helped me through diffi...

Amazing, helpful company who helped me through difficult times with my debt and I am grateful. Reviewed on: 1st May 2024

When I joined stepchange I had been in a debt manage...

When I joined stepchange I had been in a debt management plan with a different company and my debt wasn't coming down , as they was charging me so much and they was taking half of what I was paying in . Stepchange changed all that and I'm nearly debt free thanks to them . Without stepchange I might have done something stupid because I was at a very bad place in my mind , I wasn't sleeping and I was always worried bylift s would knock on my door . Reviewed on: 1st May 2024

GREAT SERVICE

Very helpful and knowledgeable team. Reviewed on: 1st May 2024

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