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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Excellent service

Stepchange have been crucial to us in getting on the road to being debt free and stress free Reviewed on: 12th August 2022

Helpful

AlwYs happy to help with info you may not of thought of Reviewed on: 12th August 2022

Very helpful

Not daunting process straight forward.staff helpful.everthing keep updated . really can't say much else would recommend if asked Reviewed on: 12th August 2022

They help when I was close to going under

Very helpful throughout periods of great difficulty Reviewed on: 12th August 2022

Step Change changes lives by even helping people to avoid committing suicide from serious debt that can plunge some people into even depression.

Step Change Debt management service could never ever get any better than they are. They have piloted me through "a dark tunnel" of further plunging deeper into my debts. I don't know how I would manage without Step Change. They are one of the best in this area. Tbh, I was on the brink of moving to another country in exile and assuming a new identity and just abandon the best but then Step Change rescued me by; "tossing me a Life jacket in the middle of the ocean, drowning in" my in debts of approximately £22,00. Now I'm pleased to say just how Step Change has restored my feeling of despondency, ie they advised me on how best to managemy debts. L.H. Reviewed on: 12th August 2022

I can breathe again!

A friend recommended StepChange around 4 years ago and they have 100% given me the most helpful advice in a respectful and unpatronising manner. They gave me options that fit my situation and then helped organise the one I chose! Honestly, for the first time in a lot of years I felt I could breathe again!! My situation will not change overnight but I am no longer sticking my head in the sand thanks to them! Reviewed on: 12th August 2022

Stephanie have helped get on top of my debts

I have been with stepchange for a few year's they have helped me alot Reviewed on: 12th August 2022

Help when needed the most

I felt that I had hit rock bottom with all the debt and worry , Step Change have no idea how much they helped! They listened and didn’t judge. Although I’m still not debt free, I’m getting there and can definitely see a shining light at the end of a very dark tunnel. Reviewed on: 12th August 2022

A blessing indeed!

So helpful and informative, took the stress and worry out of handling my debt management. A big thank you to all at step change. Reviewed on: 12th August 2022

Relieved the anxiety of debts

We were stressed trying to manage our debts but Stepchange worked with us on our budget and agreed a DMP that was acceptable to our creditors. We have now been on the DMP for several years and it is working well. Recommend anyone concerned about their debts to contact Stepchange ASAP. Reviewed on: 12th August 2022

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