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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Very caring, understanding approach to individuals.

Very caring, understanding approach to individuals. Took a lot of stress off and have given me my life back.never any problems with customer service or queries.thank you Reviewed on: 1st May 2024

Very understanding and no judgement,helped me enormo...

Very understanding and no judgement,helped me enormously to get my finances back on track Reviewed on: 1st May 2024

Very helpful

From day one they have been excellent helpful and saying what you can choose to do by recommending different avenues to see which is best Reviewed on: 1st May 2024

Stepchange have dealt with everything and taken the...

Stepchange have dealt with everything and taken the stress and worry away from me. All I now need to do is update my financial plan every year and they take care of the rest. Don't delay if experiencing debt issues, contact Stepchange and let them take the weight off your shoulders. I can't recommend them enough Reviewed on: 1st May 2024

Step change change my fears, worries, sleepness nigh...

Step change change my fears, worries, sleepness night to joy. Reviewed on: 1st May 2024

Couldn't have been more helpful.

All my dealings with Stepchange have been excellent, and sympathetic to my predicament. Reviewed on: 1st May 2024

They took the weight off my shoulders and I felt I h...

They took the weight off my shoulders and I felt I had a light at the end of the tunnel Reviewed on: 1st May 2024

The best thing I've ever done was get S tepchange to...

The best thing I've ever done was get Stepchange to take over the way to make my payments to my debtors.It's taken a lot off my mind. I can now relax knowing some of my debts are getting paid regularly. It was a bit hard having to tighten our belts but it has helped us a great deal, not having to worry every time a letter drops through the door. Reviewed on: 1st May 2024

stepchange are understanding empathetic and efficien...

stepchange are understanding empathetic and efficient, they take a lot of the stress out of dealing with debt Reviewed on: 1st May 2024

Deny help

Step change basically turned our life around, always at the end of the phone if needed, really helped us with our debt problems, so glad I gave them a call Reviewed on: 1st May 2024

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